Kaci Martinez
Fort Worth,TX
Summary
Proactive and detail-oriented professional with extensive experience in front desk operations and client relations, notably at Wellmed Medical Group. Excelled in organization and time management, enhancing office efficiency and customer satisfaction. Demonstrated proficiency in data entry and telephone etiquette, achieving a significant improvement in client communication and record accuracy.
Overview
15
15
years of professional experience
Work History
Receptionist
Wellmed Medical Group
11.2011 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed Mailroom
Receptionist
Burleson Family Medical Center
11.2014 - 11.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Retrieved medical records in response to requests from authorized personnel.
Daycare Assistant Teacher
Building Blocks Daycare
02.2012 - 02.2014
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Incorporated music and play into developmentally appropriate activities.
- Promoted healthy habits among students by incorporating physical activities, nutritious snacks, and proper hygiene routines into daily schedules.
- Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.
- Fostered creative expression among children through art projects, dramatic play opportunities, and music exploration activities.
- Increased student engagement during storytime by using animated voices, gestures, and props to bring stories to life.
Sales Associate
Justice For Girls
03.2010 - 06.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate Of Science - Early Childhood Education
Hill College
Burleson, TX05.2010
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Mail handling
- Multi-line telephone operation
- Clerical support
- Mail distribution
- Front desk operations
- Phone etiquette
- Reception desk management
- Positive and professional
- Punctual and reliable
Timeline
Receptionist
Burleson Family Medical Center
11.2014 - 11.2019
Daycare Assistant Teacher
Building Blocks Daycare
02.2012 - 02.2014
Receptionist
Wellmed Medical Group
11.2011 - Current
Sales Associate
Justice For Girls
03.2010 - 06.2011
Associate Of Science - Early Childhood Education
Hill College
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