Kaci Watkins
Ellensburg,WA
Summary
Proven track record in enhancing customer satisfaction and employee performance, demonstrated at Black Horse Espresso & Bakery. Expert in beer and wine knowledge with a service-oriented mindset, adept at handling difficult customers with ease. Successfully trained teams, boosting performance through effective conflict resolution and engagement strategies. Creating loyal based customers through a positive and friendly personality.
Overview
5
5
years of professional experience
Work History
Bartender
15degrees C Wine Bar & Restaurant
10.2023 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Used extensive knowledge of beer and wine to make informed recommendations to customers.
- Engaged with customers in a positive and friendly demeanor
Manager
Black Horse Espresso & Bakery
07.2021 - 10.2023
- Trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in daily bank deposits
Fulfillment
Target
05.2019 - 07.2021
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Greeted customers and directed to requested products.
Education
Bachelor of Arts - Psychology
Central Washington University
Ellensburg, WA09.2027
Associate of Arts - Art History
Cuesta College
San Luis Obispo, CA12.2023
Skills
- Food Running
- Cash Register Operation
- Health codes compliance
- Outgoing Personality
- beer and wine knowledge
- Highly reliable
- Service-oriented mindset
- Handling Difficult Customers
Timeline
Bartender
15degrees C Wine Bar & Restaurant
10.2023 - 07.2024
Manager
Black Horse Espresso & Bakery
07.2021 - 10.2023
Fulfillment
Target
05.2019 - 07.2021
Bachelor of Arts - Psychology
Central Washington University
Associate of Arts - Art History
Cuesta College
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