Kacie Alburo

• Managed patient check-in and check-out using electronic medical records and scheduling systems.
• Verified insurance eligibility and collected patient information before visits.
• Trained new reception staff on scheduling procedures, phone etiquette, and patient intake.
• Answered central telephone system and directed calls accordingly.
• Coordinated surgical schedules, aligning physician availability, facility resources, and patient readiness.
• Tracked preoperative testing, medical clearances, and follow-up appointments for surgical cases.

• Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with patients, and updated patient records.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled cash transactions and maintained sales and payments records accurately.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Resolved customer problems and complaints.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

• Retail Sales
• Attending to customers in close detail
• Leadership/Teamwork

Associates in Applied Sciences degree