Kacie A. Pape
New Bremen,OH
Summary
Seasoned Director of Clinical Services known for high productivity and efficiency in task completion. Specialized skills include strategic planning, regulatory compliance, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and quality care delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Clinical Services
Family Health Services of Darke County
10.2022 - Current
- Company Overview: (Federally Qualified Healthcare Center)
- Establish provider schedules to ensure accurate patient scheduling and coverage of providers.
- Oversee provider patient panel size and quality data.
- Collaborate with the Medical Director, Risk and Quality Manager, to increase quality numbers with the depression screenings, diabetic A1C, colon cancer screenings, and annual wellness visits.
- Developed and implemented clinical policies and procedures to ensure compliance with regulatory standards.
- Supervised the daily operations of assigned departments, such as nursing, medical records and laboratory services.
- Ensured that all department personnel maintained a high level of professionalism and customer service standards.
- Established performance objectives and evaluated staff performance regularly.
- Analyzed data from reports related to clinical services, including patient satisfaction surveys.
- Participated in committees related to healthcare regulations, accreditation processes, and quality improvement initiatives.
- Investigated complaints from patients or families regarding clinical services provided by the facility.
- Actively participated in strategic planning initiatives designed to improve overall operations of the facility.
RN, Case Manager/Supervisor
Catholic Social Services/PASSPORT
08.2010 - 10.2022
- Case Manager for the Passport, Assisted Living waiver and Ohio Home Care waiver programs.
- Provide continuity of care following care plans and setting up in home services.
- Attended continuing education seminars relevant to case management practices.
- Provided supervision to employees.
- Provide on call and coverage for other members of the unit with a team player attitude.
- Facilitated referrals to community resources for additional support services.
RN Floor Nurse
Joint Township District Memorial Hospital
08.2008 - 06.2009
- Utilized evidence-based guidelines while providing quality nursing care services.
- Assessed and monitored patients' health condition, including vital signs, physical assessments, and laboratory test results.
- Provided patient care plans in accordance with physician orders and established nursing protocols.
Education
Masters in Business Administration -
University of Northwestern Ohio
Bachelor of Science in Nursing -
Wright State University
Skills
- Quality Improvement
- Clinical Leadership
- Effective Communication
- Healthcare administration
Certification
- RN Licensure Number: RN.343439
- Ohio Dept. of Aging Clinical Staff certification effective August 20, 2010
- BLS and First Aid certification effective October 2022 - October 2024
- Infection Control and Prevention Certification November 2020
- Mastered the Core Competencies Leadership Training in October 2022.
Affiliations
- I enjoy coaching sports, running, crafting and reading.
- I received the Greg Springer Spirit Award of Excellence.
- Multiple Perfect Attendance awards.
References
References available upon request.
Timeline
Director of Clinical Services
Family Health Services of Darke County
10.2022 - Current
RN, Case Manager/Supervisor
Catholic Social Services/PASSPORT
08.2010 - 10.2022
RN Floor Nurse
Joint Township District Memorial Hospital
08.2008 - 06.2009
Masters in Business Administration -
University of Northwestern Ohio
Bachelor of Science in Nursing -
Wright State University
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