Kacie Bassett
Palmyra,NY
Summary
Proactive professional with many years of work experience and proven knowledge of food preparation, quality control, and catering. Aiming to leverage my abilities to successfully fill server role on your team. Focused student with knowledge of food sanitation and safety, customer satisfaction, and telephone etiquette. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Hard-working professional with experience in ingredient pairings, plating, food presentation, and nutrition. Frequently praised as adaptable by peers, I can be relied upon to help your team achieve its goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Lake House at Canandaigua
07.2022 - Current
- Guest name usage, part of the seven pillars of excellent service
- Setting up/ cleaning up tables/resetting tables
- Taking guests food and drink orders
- Polishing glass and silverware
- Rolling silverware/ folding napkins
- Cleaning entire restaurant before each shift with other team members including dusting, vacuuming mopping ect.
- Running food out to tables
- Prepared checks to itemize and total meal costs and sales taxes
- Prepared accurate daily reports detailing sales activity and labor costs for review by management personnel
- Fostered positive relationships with vendors to obtain discounts on quality products when necessary
- Provided guests with exceptional service through knowledge of menu items, wine pairings, and specials offered throughout the evening
- Memorized frequent customer preferences to build relationships and loyalty
- Drove sense of urgency through team members to satisfy guests' needs and resolve problems
- Communicated effectively with management regarding staffing needs, supply shortages, or other issues that arose during shift
- Filled condiment, salt and pepper, and napkin containers
- Assigned tasks and monitored performance of servers
- Implemented new restaurant policies, procedures, and systems that increased overall productivity
- Checked on guests to verify satisfaction with each course
- Swept and mopped floors and removed trash
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
- Presented menus to answer questions about items and make recommendations
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Maintained cleanliness and orderliness of the dining area at all times
- Handled cash, credit card, and other payment transactions with accuracy
- Took food and beverage orders and served meals to patrons
- Worked with coworkers to complete tasks.
Server
Applebees
01.2023 - 12.2024
- Prepared checks to itemize and total meal costs and sales taxes
- Fostered positive relationships with vendors to obtain discounts on quality products when necessary
- Provided guests with exceptional service through knowledge of menu items, wine pairings, and specials offered throughout the evening
- Memorized frequent customer preferences to build relationships and loyalty
- Drove sense of urgency through team members to satisfy guests' needs and resolve problems
- Communicated effectively with management regarding staffing needs, supply shortages.
- Filled condiment, salt and pepper, and napkin containers
- Checked on guests to verify satisfaction with each course
- Swept and mopped floors and removed trash
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
- Presented menus to answer questions about items and make recommendations
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Maintained cleanliness and orderliness of the dining area at all times
- Handled cash, credit card, and other payment transactions with accuracy
- Took food and beverage orders and served meals to patrons
- Worked with coworkers to complete tasks.
Secretary To The General Manager
JLS Home Services
01.2023 - 12.2023
- Answered inquiries from customers via email or telephone in a polite manner while resolving issues quickly and accurately
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
- Proofread documents prior to submission while paying close attention to detail
- Created purchase orders and invoices utilizing accounting software applications
- Ordered office supplies to maintain stock, keeping records of all purchasing receipts
- Scheduled and confirmed appointments for clients or customers
- Answered telephones to give information to callers, take messages, or transfer calls.
Waitress
Woodcliff
11.2022 - 04.2023
- Setting tables, polishing glasses, serving tables.
Secretary
James Egan Law
04.2020 - 09.2022
- Answered incoming calls promptly and professionally, routing messages as needed
- Greeted visitors warmly upon arrival at the office; provided friendly customer service
- Processed incoming mail on a daily basis; distributed accordingly or responded as appropriate
- Created, maintained and entered information into databases
- Assisted staff with computer usage
- Reviewed and submitted expense reports for processing
- Ordered and dispensed supplies to maintain office inventory
- Attended educational workshops and read secretarial publications to enhance technical knowledge
- Located and attached appropriate files to incoming correspondence requiring replies
- Performed data entry tasks accurately with a high level of speed and accuracy
- Maintained timekeeping information and submitted and processed payroll.
Waitress
Tally Ho
07.2014 - 03.2022
- Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards
- Restocked condiments, silverware, napkins throughout the shift as needed for optimal guest satisfaction
- Presented menus to answer questions about items and make recommendations
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages
- Processed accurate cash and credit card transactions
- Informed customers about daily specials, increasing sales of popular food items or dishes
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
Waitress
Jeremiah's
08.2019 - 10.2021
- Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards
- Restocked condiments, silverware, napkins throughout the shift as needed for optimal guest satisfaction
- Presented menus to answer questions about items and make recommendations
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages
- Processed accurate cash and credit card transactions
- Informed customers about daily specials, increasing sales of popular food items or dishes
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
Cashier
Wegmans
01.2020 - 03.2021
- Delivered customer service by greeting customers and answering any store inquiries
- Greeted and informed customers of products, fostering positive store experiences
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records
- Operated the POS system efficiently to ensure accurate transactions
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Utilized problem-solving skills to effectively handle difficult situations
- Helped restock shelves when necessary to maintain an organized display area
- Counted and balanced cash drawer at the beginning and end of each shift
- Processed cash, check, and credit cards for customer purchases
- Used POS system to complete purchases for customers
- Resolved customer complaints in a timely and professional manner.
Sandwich Artist
Subway
04.2015 - 08.2016
- Carried dirty plates and silverware to the kitchen, expediting the dishwashing process
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
- Presented menu and provided information about ingredients, reducing potential food allergies
- Set up linens, dishes, and silverware to prepare tables for customers
- Provided prompt attention to all guests' needs throughout their dining experience
- Continuously monitored tables for any additional requests or assistance needed by guests
- Engaged in suggestive selling techniques when taking orders from guests
- Managed multiple tasks simultaneously while maintaining high-quality standards of service
- Answered telephones to take reservations or to-go orders
- Delivered meals to tables quickly while ensuring the accuracy of orders placed by customers
- Processed payments accurately using POS systems and handled cash transactions efficiently.
Waitress
Tilt Nightclub
02.2014 - 06.2016
- Inspected dining area before beginning shift for neatness and cleanliness according to restaurant standards
- Restocked condiments, silverware, napkins throughout the shift as needed for optimal guest satisfaction
- Presented menus to answer questions about items and make recommendations
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages
- Processed accurate cash and credit card transactions
- Informed customers about daily specials, increasing sales of popular food items or dishes
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
Assistant
Get It Straight Orthodontics
05.2014 - 08.2015
- Sterilized tools and equipment, made specific trays for orthodontist.
Model
Abercrombie And Fitch
03.2012 - 09.2013
Education
Diploma In Business -
MCC
Rochester, NY01.2022
Skills
- Seating Assignment Preparation
- Price Memorization
- Dining Area Maintenance
- Special Dietary Requirements
- High-Volume Dining
- Suggestive Selling
- Food and Beverage Pairings
- Stocking and Replenishing
- Table Setting Arrangements
- Cash Handling
- Menu Memorization
- Food Preparation and Safety
- Dining Customer Service
- Table Bussing
- Guest Satisfaction
- Servsafe Certified
- Beverage Preparation
- Warm and Friendly
- Waiting Tables
- Bus Tables
- Cool Under Pressure
- Glassware Polishing
- Greeting and Seating Guests
- Taking Reservations
- Cocktail Knowledge
Certification
Serf safe certification
Birthdate
01/17/1992
Timeline
Secretary To The General Manager
JLS Home Services
01.2023 - 12.2023
Server
Applebees
01.2023 - 12.2024
Waitress
Woodcliff
11.2022 - 04.2023
Server
Lake House at Canandaigua
07.2022 - Current
Secretary
James Egan Law
04.2020 - 09.2022
Cashier
Wegmans
01.2020 - 03.2021
Waitress
Jeremiah's
08.2019 - 10.2021
Sandwich Artist
Subway
04.2015 - 08.2016
Waitress
Tally Ho
07.2014 - 03.2022
Assistant
Get It Straight Orthodontics
05.2014 - 08.2015
Waitress
Tilt Nightclub
02.2014 - 06.2016
Model
Abercrombie And Fitch
03.2012 - 09.2013
Diploma In Business -
MCC
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