Kacie Berini
Houston,TX
Summary
Motivated Administrative Assistant with years of experience offering office support in the Automotive industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
11
11
years of professional experience
Work History
Bartender
Crazy Frogs Bar & Grill
Houston, TX
01.2023 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports for management.
Head Bartender
Lambeaus Sports Bar
Cypress, TX
01.2022 - 02.2023
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Human Resources Administrator
Lupe Tortilla
Cypress, TX
11.2018 - 12.2021
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Completed reports and employment forms.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
- Handled employee conflicts efficiently while following all company procedures.
- Answered employee questions regarding health benefits and 401k options.
- Contacted job applicants to inform of application status.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Internet Sales Specialist
Parkway Chevrolet
Tomball, TX
04.2015 - 11.2018
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Calculated purchase subtotals, taxes and shipping costs for submission to customers.
Business Development Representative
Honda Cars of Katy
Katy, TX
10.2013 - 10.2015
- Effectively built relationships with both established and potential customers.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Cold called for potential sales opportunities
- Maintained a high volume amount of emails, and phone calls.
- Set up sales appointments for customers with the proper sales representative.
- Emailed pricing, and inventory based on needs and wants from customer.
Service Administrator
Honda Of The Avenues
Jacksonville, FL
05.2012 - 09.2013
- Responded to incoming calls and emails from customers.
- Answered phones for main switchboard to assist operator and facilitate smooth communications.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Monitored office supplies to replenish needed inventory before depletion.
- Processed rental car agreements for service customers while their vehicle was being serviced.
Education
High School Diploma -
Samuel W. Wolfson High School
Jacksonville, FL05.2006
Skills
- Proficient in Mixology
- Proficient in Microsoft word, and Excel
- Anticipating Guest Needs
- Suggestive Selling
- Outstanding Customer Service
- Multitasking and Prioritization
- Cash Handling and Management
- Employee Training
- Organizational Ability
- Fast learner
Timeline
Bartender
Crazy Frogs Bar & Grill
01.2023 - Current
Head Bartender
Lambeaus Sports Bar
01.2022 - 02.2023
Human Resources Administrator
Lupe Tortilla
11.2018 - 12.2021
Internet Sales Specialist
Parkway Chevrolet
04.2015 - 11.2018
Business Development Representative
Honda Cars of Katy
10.2013 - 10.2015
Service Administrator
Honda Of The Avenues
05.2012 - 09.2013
High School Diploma -
Samuel W. Wolfson High School
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