Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kacie Pusey

Salisbury,MD

Summary

Dynamic professional with a proven track record at Wicomico County Emergency Services, enhancing public safety and emergency response through advanced problem-solving and stress tolerance. Proven track record of costumer satisfaction and leader qualities at both The Irish Penny Pub and Grill and Island Creamery. Excelled in fostering teamwork and leveraging organizational skills to improve operational efficiency. Demonstrated exceptional mentoring abilities at Dynamic Volleyball Academy, significantly boosting team performance and individual athlete development.

Overview

2
2
years of professional experience

Work History

911 Operator

Wicomico County Emergency Services - Des
08.2024 - Current
  • Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
  • Continuously updated knowledge of local geography, enabling efficient routing of emergency personnel to incident locations.
  • Promoted a positive work environment by fostering collaboration among colleagues and encouraging open communication channels within the team.
  • Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.

Front of House Leader

Island Creamery
07.2024 - Current
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Streamlined communication between kitchen and service staff, ensuring timely delivery of food orders.
  • Assisted in the implementation of marketing initiatives to increase brand visibility and attract new customers.
  • Managed daily cash handling procedures, accurately reconciling sales reports and deposits.

    • Head Server

    Irish Penny Pub and Grill
    05.2022 - 04.2024
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

    • Head Coach

    Dynamic Volleyball Academy
    10.2022 - 04.2023
  • Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
  • Organized and led practices and scrimmages to increase competitive attitude and skills.
  • Fostered a positive team environment with clear communication and motivational techniques.
  • Maintained strong relationships with athletes, parents, and school administrators for program support and success.

    • Education

    High School Diploma -

    Parkside High School
    Salisbury
    06.2022

    Skills

    Public Safety Awareness

    Timeline

    911 Operator

    Wicomico County Emergency Services - Des
    08.2024 - Current

    Front of House Leader

    Island Creamery
    07.2024 - Current

    Head Coach

    Dynamic Volleyball Academy
    10.2022 - 04.2023

    Head Server

    Irish Penny Pub and Grill
    05.2022 - 04.2024

    High School Diploma -

    Parkside High School

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    Kacie Pusey