Kacie Roy
Westport,MA
Summary
Hardworking, reliable and adaptable in any position I have held. I enjoy working with the public and being hands on. I strive to give the best service and hospitality to each and every person I have contact with. Leaving someone happier than they arrived with always a top priority for myself. I have a strong work ethic, work effectively unsupervised or as part of a team.
Overview
7
7
years of professional experience
Work History
Server
Bootleg BBQ
Westport , MA
12.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stayed informed about daily specials, new menu items, promotions.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Retail Sales Associate
Deni’s Closet
Westport , MA
04.2020 - Current
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Certified Nursing Assistant
Intelly Care
Quincy, MA
01.2017 - Current
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Used mobility devices to transport patients.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Education
High School Diploma -
Westport High School
Westport , MA06-2006
Skills
- Food Running
- Supply Restocking
- Food Inspection
- Guest Engagement
- Beverage Preparation
- Table Bussing
- Quality Control
- Care Plan Implementation
- Patient-Focused Care
- Direct Patient Care
- Responding to Emergencies
- Calm and Level-Headed Under Duress
- Quick Problem Solver
- Adaptable
Timeline
Server
Bootleg BBQ
12.2022 - Current
Retail Sales Associate
Deni’s Closet
04.2020 - Current
Certified Nursing Assistant
Intelly Care
01.2017 - Current
High School Diploma -
Westport High School
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