KACIE SHAULIS

• Monitored staff performance, providing final-say assessment over inquiries
• Trained and motivated employees to perform daily business functions
• Consulted with customers to assess needs and propose optimal solutions
• Led screening, hiring and staff scheduling to maintain compliance with group goals
• Oversaw end-to-end business processes to maintain proficiency and profitability.

*Ran business from 2011-2022, took a break when youngest daughter was born and started business again in 2025.

• Answering all customer phone calls and recording the data into Gingr
• Provide all prospective clients with information on the facility, accommodations, and services through both phone calls and tours
• Trained new CSR hires on all front end protocol
• Assess dogs entering the facility for any behavioral or health issues.

• Greeted customers entering store and responded promptly to customer needs
• Worked with floor team and managers to meet wide range of customer needs
• Operated cash register to record transactions accurately and efficiently
• Performed cash, card and check transactions to complete customer purchases
• Built relationships with customers to encourage repeat business
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
• Restocked and organized merchandise in front lanes
• Answered questions about store policies and addressed customer concerns.

• Tracked service activities and outcomes against outlined plans and goals
• Helped clients navigate social services system and access needed resources
• Delivered daily direct support to clients with disabilities and disadvantages
• Kept case files updated, accurate and aligned with requirements
• Supported clients through development of new life skills, obtaining resources and transitioning back to society.

• Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care
• Established team priorities, maintained schedules and monitored performance
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.