Kacie Sorenson

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.

Assisted residents with basic activities of daily living.

• Reported changes in resident condition and health to resident care manager.
• Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
• Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.

• Made owners comfortable with care by following instructions and meeting dog needs.
• Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
• Led dogs away from hazards, obstacles, and other animals to protect safety.
• Provided dogs with exercise and fresh air to promote dog health.

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors