Katlyn Goode
Victoria,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willing to bring joy and excitement to every customer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with their needs.
Overview
3
3
years of professional experience
Work History
Costumer Service
HEB Grocery Store
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
Legal Assistant
Bigham Law Firm
05.2020 - 11.2022
- Organized documents to manage paper and electronic filing systems of clients.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Worked alongside attorney, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
Education
No Degree - Business Communications
Blinn College
Brenham, TX08.2025
High School Diploma -
Schulenburg High School
503 College St, Schulenburg, TX 7895605.2022
Skills
- Calendaring
- Coordination
- Understanding Customer Needs
- Microsoft Outlook
- Strong Analytical and Problem-Solving Skills
- Call Center Operations
- Customer Relations
- Prioritization
Timeline
Costumer Service
HEB Grocery Store
12.2022 - Current
Legal Assistant
Bigham Law Firm
05.2020 - 11.2022
No Degree - Business Communications
Blinn College
High School Diploma -
Schulenburg High School
Similar Profiles
Anaise LopezAnaise Lopez
Customer Service Specialist at HEB Grocery StoreCustomer Service Specialist at HEB Grocery Store
Josue GarciaJosue Garcia
Overnight Stocker/Curbside Shopper at HEB Grocery StoreOvernight Stocker/Curbside Shopper at HEB Grocery Store
Jacoby MusgroveJacoby Musgrove
HEB Texas Backyard Associate at HEB Grocery StoreHEB Texas Backyard Associate at HEB Grocery Store
Sherry RaySherry Ray
Cashier at HEB Grocery StoreCashier at HEB Grocery Store
Alejandra LugoAlejandra Lugo
Deli Person at H-E-BDeli Person at H-E-B