Kacie Villanueva
Frisco,TX
Summary
Driven Patient Care Coordinator, passionate about learning new skills. An ambitious and driven individual ready and willing to work hard and learn from professionals. Brings positivity and adept knowledge on lab based practices and scientific research. Talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Md Pediatric Associates
Coppell, TX
01.2025 - Current
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Tracked patient outcomes and prepared reports for healthcare providers.
- Provided compassionate support to patients and their families.
Waitress
Rise Soufflé
Plano, Texas
03.2024 - Current
- Assisted customers by answering inquiries about menu items, ingredients, and prices.
- Ensured accuracy in check preparation and prompt payment processing.
- Maintained a clean work environment.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Cultivated positive connections with regular customers and colleagues, fostering a welcoming atmosphere through friendly communication.
- Assisted other wait staff members in times of heavy customer traffic.
Server
Olive Garden
Grand Prairie, TX
01.2022 - 10.2023
- Gained valuable insights into the importance of long-term loyalty and dedication to one organization
- Developing strong connections with coworkers and managers cultivates an atmosphere of positivity and commitment
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Buffalo Wild Wings
Dallas, TX
03.2022 - 09.2022
- Excelled in fast-paced work environment highlighted by emphasis on efficiency and time management.
- Strengthened decision-making skills and fostered a versatile work approach through engaging in various tasks.
Front Desk Assistant
Tyler Junior College
Tyler
05.2021 - 07.2021
- Expanded skill set through development of diverse social skills and customer service training.
- Enhanced time management abilities while building strong relationships with mentors and coworkers.
- Developed adaptive strategies in different situations to improve problem-solving abilities.
Education
Undergraduate - Biology
Dallas Baptist University
Dallas, TX04.2024
Undergraduate - Biology
Tyler Junior College
Tyler, TX05.2021
Some College (No Degree) - Ethics
Grand Canyon University
Phoenix, AZSkills
- Knowledge driven
- Flexible and Resourceful
- Dedicated
- Refined interpersonal relationship and social skills, and a strong sense of inclusivity
- Time Management
- MS Office
- Study Techniques
- Team Collaboration
- Microsoft proficiency
- Lab experience
- Energetic and Enthusiastic
- Complex Problem-Solving
- Computer Skills
- Leadership
- Microbiology, Genetics, Anatomy & Physiology, Chemistry, Biochemistry, Organic Chemistry, Zoology, Botany, Ecology, Development Across the Lifespan, Pathophysiology
- File Maintenance
- Research and analysis
- Healthcare documentation
- Healthcare operations
- HIPAA protocol adherence
- Organizational standards
- Patient registration
- Patient care
- Database coordination
- Healthcare system navigation
- Patient documentation
- Patient assessment
- Patient confidentiality
- Patient care coordination
Affiliations
- Color Guard Captain
- Volunteer at SPCA in Dallas
- Volunteer at Thrift Store for Helping Hands
- Volunteer at Helping Hands Food Pantry
Accomplishments
- Dean's Academic Award
- Phi Thea Kappa Member
- Tri Beta Member
- CLS Scholarship Holder
- Honor's Scholarship
- President's Award for Academic Excellence
- AP Scholar Award
- NSLC Attendee at Rice University
Awards
- Presidential Honors award from elementary school
- AP scholar awards throughout high school
- Graduated with academic honors from high school
- Attended National Student Leadership Conference (NSLC) at Rice University
- Participated in musical recitals with violin
- Received The Dean’s Award for academics and the Christian Student Leadership Scholarship at DBU
- Member of Phi Theta Kappa for over 4 years
- Member of the honors program at DBU
References
References available upon request.
Timeline
Patient Care Coordinator
Md Pediatric Associates
01.2025 - Current
Waitress
Rise Soufflé
03.2024 - Current
Server
Buffalo Wild Wings
03.2022 - 09.2022
Server
Olive Garden
01.2022 - 10.2023
Front Desk Assistant
Tyler Junior College
05.2021 - 07.2021
Undergraduate - Biology
Dallas Baptist University
Undergraduate - Biology
Tyler Junior College
Some College (No Degree) - Ethics
Grand Canyon University
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