KACIE M. BAKER
Bridge City,USA
Summary
Healthcare professional with extensive experience in building and maintaining relationships between medical practices and healthcare facilities. Proven ability to enhance communication channels and referral processes, ensuring seamless patient experiences. Known for collaborative teamwork and achieving impactful results, adept at adapting to evolving needs.
Overview
22
22
years of professional experience
Work History
Physician Liaison
Christus Health
05.2023 - 07.2025
- Served as a liaison between patients, families, and medical professionals, ensuring seamless coordination of care throughout treatment processes.
- Established a strong rapport with local healthcare organizations, creating opportunities for collaboration and cross-referrals between practices.
- Enhanced the overall efficiency of the referral process by implementing new software solutions for tracking patient data.
- Implemented a strategic plan to grow the practice''s network of referring providers, resulting in higher overall revenue.
- Developed a system for tracking key performance indicators related to physician referrals, enabling more informed decision-making regarding resource allocation.
- Collaborated with marketing teams to develop targeted materials promoting services offered by the practice or hospital.
- Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
Clinical Assistant
Christus Health
06.2020 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
Field Service Representative
DJO Global - Beaumont Bone & Joint
10.2018 - 03.2020
- Orthopedic bracing with brands such as DonJoy, Aircast, Procare, and Exos.
- Provides customer service to clinics, physicians, therapists, and patients responding to questions, issues, and problems of moderate to complex scope.
- Serves as a liaison between customer and sales.
- Educates and trains office staff to maintain inventory in accordance with OSHA regulations.
- Performs functional brace measuring and fitting as prescribed by the physicians of the clinic.
- Coordinates with patients for follow-up fitting appointments as necessary.
- Responsible for educating staff members to DJOHS policies/procedures.
- Ensures proper completion of DJO measuring forms and Insurance Billing Information forms for functional brace fitting.
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
Radiologic Technologist
Christus Health- Beaumont Bone & Joint
04.2015 - 07.2018
- Enforced compliance with hospital policies and procedures, including HIPAA. Positioned x-ray equipment according to imaging needs.
- Used beam-restrictive devices and patient shielding techniques to minimize patients' exposure to radiation.
- Educated patients on procedures and helped minimize anxiety when enhancing cooperation.
- Reviewed physicians' orders to determine patients' medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images. Managed inventory and supply levels of sterile and non-sterile items like contrast materials, catheters, films, and chemicals.
- Followed infection control procedures.
- Checked and recorded vital signs of patients and reported changes in patients' behavior or conditions.
- Identified process improvements in the day-to-day functioning of the department. Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations. Coordinated with facilities to set up surgeries for Orthopedic Surgeons. Reviewed medical histories and current information to provide accurate information to surgeons.
Radiologic Technologist
Orthopedic Associates Inc
01.2012 - 05.2012
- Diagnostic X-ray for orthopedic cases. C - arm operation.
- Trained in Digital Radiography.
- Team Orthopedic Center for Evansville Icemen Professional Hockey Team, ECHL.
Medical Assistant
Kagan, Jugan & Associates
01.2008 - 01.2012
- Diagnostic X-ray for orthopedic cases.
- C - Arm operation.
- Trained in Digital Radiography.
- Experienced in Electronic Medical Records, Trained in Cast application. Surgery Authorizations and referrals.
- Team Orthopedic for Minnesota Twins, MLB Spring Training, Fort Myers Miracle, A Baseball Team and Florida Everblades Hockey Team, ECHL.
Radiologic Technologist
OPREX Surgery Center
01.2007 - 01.2008
- C- arm operations for pain management and orthopedic cases.
Radiologic Technologist
Beaumont Bone & Joint Mid County
01.2006 - 01.2007
- Scheduling for MRI and surgeries.
- Pre-certification for insurance companies prior to surgery and MRI. Patient referrals.
- Performed telephone triage.
- Worked well in heavy patient volume office. Documentation and record maintenance.
- Casting, stitch and staple removal. Performed Diagnostic X-ray.
- Worked as team Orthopedic for Texas Wildcatter Hockey Team, ECHL , Beaumont Drillers, Arena Football team.
Radiologic Technologist
Beaumont Bone & Joint
01.2004 - 01.2006
- C- Arm operation during orthopedic surgical procedures.
Education
Radiologic Technician -
Memorial Herman School of Radiologic Science
Beaumont, TX01.2004
Skills
- Positive mindset
- Product presentation, Building client relationships
- Good working relationships with physicians
- CPR certified Medical terminology Self Motivated Extremely organized
- Adaptability to change
- Relationship building
- Training and mentoring
- Relationships and rapport
Timeline
Physician Liaison
Christus Health
05.2023 - 07.2025
Clinical Assistant
Christus Health
06.2020 - 05.2023
Field Service Representative
DJO Global - Beaumont Bone & Joint
10.2018 - 03.2020
Radiologic Technologist
Christus Health- Beaumont Bone & Joint
04.2015 - 07.2018
Radiologic Technologist
Orthopedic Associates Inc
01.2012 - 05.2012
Medical Assistant
Kagan, Jugan & Associates
01.2008 - 01.2012
Radiologic Technologist
OPREX Surgery Center
01.2007 - 01.2008
Radiologic Technologist
Beaumont Bone & Joint Mid County
01.2006 - 01.2007
Radiologic Technologist
Beaumont Bone & Joint
01.2004 - 01.2006
Radiologic Technician -
Memorial Herman School of Radiologic Science
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