Kacper N Nowotynski
Deltona,FL
Summary
Professional IT leader prepared for this role. Demonstrates strong focus on team collaboration and driving results. Adaptable with expertise in network management, cybersecurity, and systems optimization. Known for reliability and problem-solving in dynamic environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Store Manager
Refresh Computers
Longwood, FL
01.2011 - Current
- Led, supervised, and trained a team of 12+ employees, overseeing daily operations, scheduling, recruiting, hiring, employee development, and performance management.
- Delivered exceptional customer service by resolving technical issues, de-escalating customer concerns, and providing clear, professional communication to achieve positive outcomes.
- Supported a wide range of consumer and small business software, including Microsoft 365 (Office), Outlook, QuickBooks, Quicken, Azure, Microsoft Intune, email clients, antivirus solutions, backup software, and other business applications through installation, configuration, troubleshooting, user support, and training.
- Assisted with Microsoft 365, Azure, and Microsoft Intune administration and troubleshooting, including user account management, device enrollment, licensing, email configuration, authentication, and endpoint support.
- Designed, implemented, and supported wired and wireless networks for home and small business environments, troubleshooting TCP/IP, DHCP, DNS, routers, switches, firewalls, and wireless access points.
- Installed, configured, and supported Windows, macOS, and Linux operating systems in home and business environments.
- Built custom desktop computers and performed complete desktop and laptop assembly, disassembly, diagnostics, repairs, and hardware upgrades.
- Diagnosed and repaired hardware issues, including storage devices, memory, motherboards, processors, graphics cards, power supplies, and peripheral devices.
- Collaborated with technicians, vendors, and business stakeholders to resolve complex technical issues and deliver reliable IT solutions.
- Adapted quickly to changing priorities while managing multiple projects and support requests in a fast-paced environment.
- Increased annual store revenue from $400K to over $2 million through operational improvements, exceptional customer service, and effective team leadership.
Automated Teller Machine Technician
Innovative Electronic Services
Oviedo, FL
01.2009 - 01.2011
- Diagnosed, repaired, installed, and maintained ATM machines across multiple bank locations.
- Performed first- and second-line troubleshooting for hardware, software, and network issues.
- Completed preventative maintenance, software updates, and hardware replacements to maximize system uptime.
- Replenished cash for over 15 ATM locations while following security procedures.
- Maintained accurate service documentation and asset records.
- Coordinated with vendors and customers to ensure timely repairs and minimal downtime.
Line Service Lead Technician
Atlantic Aviation
Hartford, CT
01.2002 - 01.2006
- Managed daily operations of line service technicians, ensuring safety protocol adherence and streamlined workflow.
- Supervised and coordinated aircraft fueling, towing, and ground support services, which improved turnaround times.
- Implemented preventative maintenance programs for ground support equipment, minimizing service interruptions and lowering repair costs.
Commercial Aircraft Fueling Technician
Signature Flight Support
East Granby, CT
01.2001 - 01.2002
- Executed aircraft fueling operations under strict safety and regulatory guidelines, maintaining high standards of accuracy and compliance.
- Performed daily inspections and maintenance of fueling equipment, proactively identifying and resolving potential issues to ensure operational reliability.
- Collaborated with flight crews and ground personnel to streamline fueling processes, enhancing safety and efficiency during operations.
Education
High School Diploma -
Newington High School
Newington, CT01-2001
Skills
- IT Operations Management
- Desktop & Endpoint Management
- Team Leadership & Staff Development
- Performance Management & Employee Coaching
- Recruiting, Hiring & Workforce Planning
- Customer Service & Conflict Resolution
- Technical Escalation Management
- IT Project Coordination
- IT Asset & Lifecycle Management
- Process Improvement
- Change & Incident Management
- Technical Training & End-User Support
- Microsoft 365, Entra ID (Azure AD) & Intune Administration
- Windows, macOS & Linux Administration
- Desktop & Laptop Hardware Repair, Deployment & Custom PC Assembly
- Network Design, Administration & Troubleshooting
- Microsoft Office, Outlook, QuickBooks, Quicken & Business Application Support
- Root Cause Analysis & Problem Solving
Certification
- Microsoft System Engineer Program | CompTIA A+ Cert
- Single Engine Aircraft Pilot License | 2004
- Rotorcraft Private Pilot License | 2004
Languages
Polish
Native or Bilingual
English
Native or Bilingual
Timeline
General Store Manager
Refresh Computers
01.2011 - Current
Automated Teller Machine Technician
Innovative Electronic Services
01.2009 - 01.2011
Line Service Lead Technician
Atlantic Aviation
01.2002 - 01.2006
Commercial Aircraft Fueling Technician
Signature Flight Support
01.2001 - 01.2002
High School Diploma -
Newington High School