Kacy Adams
Cadiz,KY
Summary
Bringing a strong work ethic and exceptional customer service skills to enhance guest engagement and team collaboration. Experienced in managing dynamic environments, prioritizing tasks, and resolving customer inquiries effectively. Proven ability to train staff and handle cash transactions with accuracy.
Overview
1
1
Certification
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Server
Cadiz Restaurant
Cadiz, KY
04.2021 - Current
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Addressed and resolved customer complaints and inquiries promptly to enhance guest satisfaction.
- Utilized effective communication to address and resolve guest dissatisfaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Facilitated training for new staff to ensure smooth onboarding and service consistency.
Business Owner/Operator
Crofton Diner
Crofton, KY
05.2007 - 11.2018
- Managed daily operations in customer service, inventory management, and marketing to enhance overall business performance.
- Evaluated customer feedback data to inform adjustments in customer service standards, leading to improved customer satisfaction.
- Identified problems, made decisions, and interpreted results using quantitative techniques to drive informed operational changes.
- Built solid foundation of business acumen, technical skills, and proven practices for daily operations.
Education
General -
Trigg County High School
Cadiz, KY 08.2002 - 05.2006
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Task prioritization
- Team collaboration
Certification
Servsafe food handler
Personal Information
Title: Server
Timeline
Server
Cadiz Restaurant
04.2021 - Current
Business Owner/Operator
Crofton Diner
05.2007 - 11.2018
General -
Trigg County High School
08.2002 - 05.2006