Kacy Coleman
Las Vegas,NV
Summary
Bringing over 6 years of experience in delivering exceptional customer service in high-paced environments, skilled in executing Banquet Event Orders and maintaining high standards of service excellence. Proficient in food and wine knowledge, adept at working independently or collaboratively to enhance guest experiences. Eager to leverage expertise in a new role to support and grow with the team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Banquet Server
Mandalay Bay Corporation
07.2016 - Current
- Set up banquet room linens, service ware and glassware according to supervisor instructions.
- Set up banquet tables with linens, china, silverware, glassware and centerpieces in accordance with event specifications.
- Assisted with the set-up and breakdown of banquet rooms.
- Familiarized guests with the buffet options and refilled food items as needed.
- Followed established guidelines for proper table setting etiquette during events.
Banquet Server
Aria Hotel Casino
12.2014 - Current
- Set up banquet tables with linens, china, silverware, glassware and centerpieces in accordance with event specifications.
- Interacted professionally with customers and staff members to ensure satisfaction throughout the event.
- Set up banquet room linens, service ware and glassware according to supervisor instructions.
- Followed established guidelines for proper table setting etiquette during events.
- Provided exceptional service to guests at corporate and social events in a professional and friendly manner.
Banquet Server
SLS Hotel
04.2014 - Current
- Set up banquet room linens, service ware and glassware according to supervisor instructions.
- Set up banquet tables with linens, china, silverware, glassware and centerpieces in accordance with event specifications.
- Interacted professionally with customers and staff members to ensure satisfaction throughout the event.
- Followed established guidelines for proper table setting etiquette during events.
- Provided assistance with clearing dishes from tables at the end of each course.
Banquet Server
Venetian Hotel & Casino
09.2011 - Current
- Reading and Executing BEO's
- Communicating with guests.
- Ensuring safe food handling.
- Take food and beverage orders and serve to guests on a timely manner.
- Put condiments and side plates on tables based on customer orders.
- Keep side station clean and stocked.
- Pick up plates, glasses, and other unneeded items once the food service is complete.
Education
High School Diploma -
Gunderson High School
CASkills
- Over 6 years' experience as a Banquet Server
- Ability to provide excellent, professional and friendly Customer service
- Able to perform maintenance during event, completing side work
- Familiar with taking food and beverage orders, serving alcohol and assisting customers with menu choices
- Understand and execute BEO's (Banquet Event Orders), including set up and tear-down
- Knowledge of food and wine
- Capable of carrying large and small trays to serve food and beverages in an upscale restaurant setting
- Able to work independently and in a team environment
Certification
- Health Card- Food Handler's, Southern Nevada Health District
- Techniques of Alcohol Management (TAM), Alcohol Awareness Training
- Sherrifs Card- Nongaming, Las Vegas Metro Police Dept
Timeline
Banquet Server
Mandalay Bay Corporation
07.2016 - Current
Banquet Server
Aria Hotel Casino
12.2014 - Current
Banquet Server
SLS Hotel
04.2014 - Current
Banquet Server
Venetian Hotel & Casino
09.2011 - Current
High School Diploma -
Gunderson High School