Kacy Florence
Hickory,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Optometric Technician
Luxottica
Gastonia, North Carolina
2023.05 - Current
- Performed administrative duties such as scheduling appointments, pulling insurance, and filing paperwork.
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
- Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
- Conducted pre-testing procedures for doctors and prepared exam rooms.
Optical Sales Associate
Luxottica
Gastonia, North Carolina
2022.06 - Current
- Provided advice on lens types and coatings based on individual needs.
- Assisted in the selection of frames according to customer's face shape, lifestyle and budget.
- Maintained inventory and optical retail area to provide safe, clean, organized and inviting environment for patients and practice.
- Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
Optical Lab Technician
Luxottica
Hickory, North Carolina
2020.12 - 2022.06
- Set up and operated machines to grind, polish, bevel, and edge optical lenses.
- Checked finished eyewear products for accuracy against prescriptions.
- Performed routine maintenance tasks on laboratory equipment to guarantee optimal functioning at all times.
Education
Some College (No Degree) - English Literature
Lenoir Rhyne University
Hickory, North CarolinaSkills
- Patient record management
- Insurance processing & billing
- Effective communication
- Organizational skills
- Problem solving
- Attention to detail
- Customer service
Timeline
Optometric Technician
Luxottica
2023.05 - Current
Optical Sales Associate
Luxottica
2022.06 - Current
Optical Lab Technician
Luxottica
2020.12 - 2022.06
Some College (No Degree) - English Literature
Lenoir Rhyne University