Kacy Quilinderino
Waipahu,HI
Summary
Customer Service Representative maintains high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and promote retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inpatient Pharmacy Technician
Kaiser Permanente
Honolulu, Hawaii
10.2022 - Current
- Managed the preparation and dispensing of sterile compounds adhering to aseptic techniques and standards.
- Compounded medications according to established procedures and standards.
- Assisted pharmacists in preparing intravenous admixtures and chemotherapy drugs.
- Established or maintained medications and other patient profiles.
- Performed inventory management duties such as restocking shelves and verifying expiration dates.
- Reviewed stock levels and placed orders for additional supplies as needed.
Certified Pharmacy Technician
CVS Pharmacy
Mililani Town, HI
06.2019 - 06.2020
- Interpreted and processed medication orders under supervision of pharmacist.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Established or maintained medications and other patient profiles.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Certified Pharmacy Technician, Prior Authorization
CVS Caremark Pharmacy
Honolulu, HI
12.2014 - 07.2015
- Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
- Processed incoming faxes for new prescriptions and prior authorization requests.
- Interpreted health plan benefits and coverage requirements related to prior authorization process.
- Analyzed prior authorization request forms to determine appropriate coding before submission.
Education
Certificate - Pharmacy
Hawaii Medical College
Honolulu, HISkills
- Call center
- Customer service
- Prior authorization
- Medical terminology
- Drug names, brand/generic
- Microsoft Office
- Hospital pharmacy operations
- Dosage calculation
- Verbal communication
- Drug classification
- Adherence to protocols
- Patient confidentiality
- Verbal and written communication
- Attention to detail
Certification
- PTCB Certified Pharmacy Technician, CPhT.
Timeline
Inpatient Pharmacy Technician
Kaiser Permanente
10.2022 - Current
Certified Pharmacy Technician
CVS Pharmacy
06.2019 - 06.2020
Certified Pharmacy Technician, Prior Authorization
CVS Caremark Pharmacy
12.2014 - 07.2015
Certificate - Pharmacy
Hawaii Medical College
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