Kacy Ramsey
Haltom City
Summary
Accomplished business leader with a proven track record at Walker's Native Nursery, adept in small business operations and customer relations. Skillfully managed financials, boosting client satisfaction and loyalty through strategic relationship building. Excelled in budget development and inventory management, driving operational excellence and competitive advantage. Demonstrates strong financial acumen and interpersonal skills, ensuring sustainable business growth.
Overview
26
26
years of professional experience
Work History
Owner
Walker's Native Nursery
05.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Garden Manager
Bonick Landscaping
03.2022 - 05.2024
- Created safe working environments by enforcing strict adherence to safety protocols among Crew members.
- Streamlined garden maintenance tasks through effective delegation of responsibilities among team members.
- Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
- Maximized operational profits by closely inspecting crops, assessing quality, and identifying problems such as disease or insects.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Consulted with horticultural experts to assess operational strengths and weaknesses and plan enhancements to meet changing demands.
- Enhanced garden aesthetics by designing and implementing visually appealing landscape layouts.
- Conducted regular inspections of garden spaces, identifying areas in need of improvement or repairs.
- Increased plant health and longevity through proper pruning & fertilization.
- Managed efficient irrigation systems for optimal water conservation and plant growth.
Account Manager
The Landscape Partners
03.2017 - 03.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Department Manager
Calloways Nursery
04.1999 - 03.2017
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Enhanced customer satisfaction by providing expert advice on outdoor, lawn, and garden products.
- Resolved customer complaints effectively by identifying issues and implementing appropriate solutions promptly.
- Coordinated with other departments to create cohesive store-wide merchandising strategies that enhanced overall shopping experience.
- Mentored staff members to develop leadership skills and promote career advancement within the company.
- Trained new employees on company policies, specific job duties, and general horticultural knowledge.
- Designed seasonal displays to showcase a variety of plant species throughout the year.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05-2000
Skills
- Customer relations
- Small business operations
- Business management
- Financial management
- Budget development
- Inventory tracking and management
Timeline
Owner
Walker's Native Nursery
05.2024 - Current
Garden Manager
Bonick Landscaping
03.2022 - 05.2024
Account Manager
The Landscape Partners
03.2017 - 03.2022
Department Manager
Calloways Nursery
04.1999 - 03.2017
High School Diploma -
Duncanville High School
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