Kadaja Green
Palatka,FL
Summary
Experienced Patient Service Representative with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, passion for helping others, and excellent day to day customer service support.
Overview
5
5
years of professional experience
Work History
Patient Service Representative Clinical
Express Family Care
08.2021 - Current
- Records and process orders and inquiries received by telephone or email.
- Verifying insurance in order to see if medication would be covered
- Prescription Reminder Call
- Transfer symptomatic patient, appointments, and referrals to clinical staff
- Documenting dispense history in patient chart
Patient Service Representative
Express Family Care
01.2021 - 07.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Certified Nursing Assistant
Clyde Lassen Vetersan State Nursing Home
05.2018 - 11.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Palatka High School
Palatka, FL05.2017
Skills
- Taking Vitals
- Insurance Information Collection
- Problem-Solving Skills
- Quality Assurance and Control
- Verifying Orders
- Receiving Incoming Supplies
- Customer Accounts Management
- Experience with ehr and ecw
- prior authorizations
Timeline
Patient Service Representative Clinical
Express Family Care
08.2021 - Current
Patient Service Representative
Express Family Care
01.2021 - 07.2021
Certified Nursing Assistant
Clyde Lassen Vetersan State Nursing Home
05.2018 - 11.2020
Palatka High School
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