Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KADDAY SQUIRE

Marietta,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Agent

CVS Health
Orlando, FL
02.2022 - 05.2024
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Customer Service Representative

Peak Prism
Springfield, PA
12.2019 - 11.2021
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Implemented innovative methods for streamlining the customer service process.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Customer Service Representative

Apple Customer Service
New Brunswick, NJ
01.2017 - 08.2019
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Updated databases with new and modified customer data.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Education

Bachelor of Science - Business Administration

Clark Atlanta University
Atlanta, GA

Some College (No Degree) - Liberal Arts and General Studies

Montgomery County Community College

Skills

  • Case Management
  • Customer Relations
  • Warranty claims
  • Information Security
  • Call Management
  • Data Entry
  • Inbound and Outbound Calling

Accomplishments

  • NSLS- National Student Leadership Society

Timeline

Customer Service Agent

CVS Health
02.2022 - 05.2024

Customer Service Representative

Peak Prism
12.2019 - 11.2021

Customer Service Representative

Apple Customer Service
01.2017 - 08.2019

Bachelor of Science - Business Administration

Clark Atlanta University

Some College (No Degree) - Liberal Arts and General Studies

Montgomery County Community College

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KADDAY SQUIRE