Dedicated customer service representative with expertise in data entry, appointment scheduling, and payment processing. Committed to enhancing service quality and streamlining processes to drive operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Publix
Port Saint Lucie, FL
11.2017 - Current
Oversaw customer transactions and resolved complaints to enhance service quality. Supervised cash handling procedures to ensure accuracy and compliance. Led cash office operations to maintain financial integrity.
Front Desk Receptionist
OCEAN UROLOGY
Jupiter, FL
03.2024 - 01.2025
Managed patient scheduling and appointment confirmations to ensure optimal office flow.
Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
Maintained accurate patient records and ensured compliance with privacy regulations.
Coordinated communication between medical staff and patients to streamline information exchange.
Implemented improvements in front desk processes to enhance efficiency and reduce wait times.
Secretary
Port St Lucie Hospital
Port Saint Lucie, FL
07.2020 - 01.2022
Managed administrative tasks, ensuring efficient office operations and timely communication among staff.
Coordinated scheduling for medical staff, optimizing appointment availability and enhancing patient care delivery.
Implemented filing systems to improve document retrieval processes and maintain confidentiality of patient records.
Assisted in preparation of reports and presentations, contributing to departmental meetings and decision-making processes.