Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kadedra Van

Stuart,FL

Summary

Dedicated customer service representative with expertise in data entry, appointment scheduling, and payment processing. Committed to enhancing service quality and streamlining processes to drive operational efficiency.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Publix
Port Saint Lucie, FL
11.2017 - Current
  • Oversaw customer transactions and resolved complaints to enhance service quality. Supervised cash handling procedures to ensure accuracy and compliance. Led cash office operations to maintain financial integrity.

Front Desk Receptionist

OCEAN UROLOGY
Jupiter, FL
03.2024 - 01.2025
  • Managed patient scheduling and appointment confirmations to ensure optimal office flow.
  • Provided exceptional customer service by addressing patient inquiries and resolving concerns promptly.
  • Maintained accurate patient records and ensured compliance with privacy regulations.
  • Coordinated communication between medical staff and patients to streamline information exchange.
  • Implemented improvements in front desk processes to enhance efficiency and reduce wait times.

Secretary

Port St Lucie Hospital
Port Saint Lucie, FL
07.2020 - 01.2022
  • Managed administrative tasks, ensuring efficient office operations and timely communication among staff.
  • Coordinated scheduling for medical staff, optimizing appointment availability and enhancing patient care delivery.
  • Implemented filing systems to improve document retrieval processes and maintain confidentiality of patient records.
  • Assisted in preparation of reports and presentations, contributing to departmental meetings and decision-making processes.

Education

High School Diploma -

PALM BEACH GARDENS HIGH SCHOOL
Palm Beach Gardens, FL
05.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Payment processing
  • Appointment scheduling

Timeline

Front Desk Receptionist

OCEAN UROLOGY
03.2024 - 01.2025

Secretary

Port St Lucie Hospital
07.2020 - 01.2022

Customer Service Representative

Publix
11.2017 - Current

High School Diploma -

PALM BEACH GARDENS HIGH SCHOOL