Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kadeejia Boyd

Forest,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Outbound Sales Representative

Legal Zoom
07.2022 - 12.2023
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Developed tailored sales pitches for diverse customer segments, enhancing product appeal and conversion rates.
  • Overcame objections using friendly, persuasive strategies.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Made average of 50 outbound calls per day.

Inbound Sales Representaive/Sales Mentor

Charter Communications, Spectrum
10.2018 - 07.2022
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Documented details of calls and customer interactions.
  • Managed high call volume efficiently, maintaining professional demeanor under pressure.
  • Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
  • Established clear goals for each team member, fostering accountability and motivation towards achieving success.
  • Conducted regular performance reviews for individual team members, providing constructive feedback for continuous improvement.
  • Increased sales productivity by implementing effective training programs and coaching techniques.
  • Initiated creative marketing campaigns that effectively reached target customers and generated leads for the sales team.

Tier 1 Technical Support Representative

Apple
02.2018 - 10.2018
  • Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
  • Reduced call resolution time by effectively troubleshooting software and hardware problems.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
  • Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
  • Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.

Warehouse Associate

Amazon
01.2016 - 08.2018
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Assisted in reducing product damage by properly handling and storing materials.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Education

High School Diploma -

Mary E Phillips High School
Raleigh, NC
06.2014

Skills

  • Customer Relationship Building
  • Outbound Sales
  • Upselling strategies
  • Target Achievement
  • Customer Service
  • Outbound and inbound calls

Timeline

Outbound Sales Representative

Legal Zoom
07.2022 - 12.2023

Inbound Sales Representaive/Sales Mentor

Charter Communications, Spectrum
10.2018 - 07.2022

Tier 1 Technical Support Representative

Apple
02.2018 - 10.2018

Warehouse Associate

Amazon
01.2016 - 08.2018

High School Diploma -

Mary E Phillips High School

Similar Profiles

CREATE PROFILE
Kadeejia Boyd