Summary
Overview
Work History
Education
Skills
Timeline
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Kadejah Jackson

Hawkinsville,GA

Summary

Dynamic customer service professional with a proven track record at CVS Pharmacy, excelling in complaint resolution and relationship building. Leveraged critical thinking to enhance customer satisfaction, achieving a notable increase in positive feedback. Proficient in data entry and product knowledge, consistently delivering exceptional service across multiple channels.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

CVS Pharmacy
Hawkinsville, GA
08.2025 - Current
  • Assisted customers with product inquiries and concerns, ensuring a positive shopping experience.
  • Processed transactions efficiently using point-of-sale systems, enhancing checkout speed and accuracy.
  • Maintained product displays and store organization, contributing to an inviting retail environment.
  • Educated customers on pharmacy services and promotions, increasing awareness of available offerings.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Remote Customer Service Representative

Apple-Kelly Connect
Remote
07.2017 - 06.2025
  • Resolved customer inquiries through multiple communication channels, enhancing overall customer satisfaction.
  • Assisted customers in troubleshooting product issues, contributing to improved resolution times.
  • Documented customer interactions accurately in CRM system, ensuring data integrity and consistency.
  • Educated customers on product features and services, fostering increased user engagement.

Cashier

Walmart
Eastman, GA
01.2014 - 06.2017
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and locating items in-store.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Collaborated with team members to optimize inventory management practices.
  • Implemented time-saving techniques in checkout processes, reducing wait times for customers.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Bachelor of Science - Criminal Justice

Strayer University
05.2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Product knowledge
  • Call management

Timeline

Customer Service Representative

CVS Pharmacy
08.2025 - Current

Remote Customer Service Representative

Apple-Kelly Connect
07.2017 - 06.2025

Cashier

Walmart
01.2014 - 06.2017

Bachelor of Science - Criminal Justice

Strayer University