Kadeja James
Dallas,TX
Summary
Professional with strong expertise in collections, demonstrating high level of responsibility and adaptability. Skilled in resolving account discrepancies, negotiating settlements, and managing customer relationships. Consistently collaborates with teams to achieve targets and seamlessly adapts to changing requirements. Known for excellent communication, problem-solving abilities, and integrity in handling sensitive financial information.
Qualified Auto Collections with solid background in debt collection. Successfully managed accounts to reduce delinquencies and recover unpaid balances. Proven ability to negotiate with clients and implement effective collection strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collection Specialist
American Car Center
01.2024 - 07.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Used probing techniques to determine debtors' reasons for delinquency.
Collections Specialist
Crescent Bank
03.2019 - 10.2023
- Responsible for performing collection tasks on past due auto accounts
- Skip trace client information and coordinate auto repossessions
- Negotiates with clients to pay remaining balance or agree to settlement
- Use automated and manual systems to contact customers
Customer Service Associate
Walmart Supercenter
08.2014 - 02.2019
- Designed displays to make the store experience more interactive and engaging
- Operated multiple phone lines and routed calls to proper management
- Cash handling and point of sale operation
- Answered customer questions and addressed problems and complaints in person and via phone
Education
No Degree - General Studies
Dallas College
Dallas, TX06-2023
Skills
- Strong negotiation skills
- Debt recovery expertise
- Data entry proficiency
- Credit Control Knowledge
- Client Relations
- Stress Tolerance
- Call center experience
- Legal knowledge
- Clear Communication
- FDCPA Compliance
Certification
- First Aid Certification
- CPR Certification
- Certified Medical Assistant
- BLS Certification
- NRCMA
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Streamlined the collections process, reducing average days to collect from 60 to 30 days, improving cash flow.
- Successfully integrated new software with existing systems, enhancing data flow and reducing manual entry.
- Documented and resolved computer issues which led to positive results.
Languages
English
Native or Bilingual
Timeline
Collection Specialist
American Car Center
01.2024 - 07.2024
Collections Specialist
Crescent Bank
03.2019 - 10.2023
Customer Service Associate
Walmart Supercenter
08.2014 - 02.2019
No Degree - General Studies
Dallas College
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