Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kadejh Naebzadeh

Middleburg,Florida

Summary

Experienced Salesforce Professional with over 10 years of expertise in Salesforce administration, CRM platforms, and system integration and migrations. Proven ability to lead cross-functional teams, drive innovation in non-profit and government sectors, and manage multiple Salesforce orgs. Recognized speaker at Salesforce World Tour, Dreamforce and recipient of the USO President’s Award for innovation and operational excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lead Salesforce System Administrator

USO
Remote
03.2017 - Current
  • Implemented backup solutions (using OwnBackup), ensuring data integrity and availability in the event of a disaster or system failure.
  • Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Led development and administration of two distinct Salesforce orgs, including complex integrations with SaaS tools like FormAssembly, GetFeedback, Formstack, and Formyoula
  • Reduced system vulnerabilities, conducting thorough security audits and updates.
  • Planned and implemented upgrades to system hardware and software.
  • Directed Agile ceremonies, backlog grooming, and sprint planning; managed Jira workflows and stakeholder communications.
  • Successfully implemented single sign-on (SSO) using Microsoft Azure, improving security and user experience across platforms.
  • Partnered with external vendors (MindGrub) for mobile app rollouts, ensuring seamless integration with Salesforce.
  • Designed and deployed custom Lightning Components, flows, approval processes, and declarative automation tools.
  • Reduced support ticket volume by 35% through improved documentation, user training, and automation.
  • Led large-scale infrastructure projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
  • Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution

SR. Salesforce Systems Administrator

GDIT, (CSRA)
Remote
01.2015 - 03.2017
  • Implemented backup solutions (using OwnBackup), ensuring data integrity and availability in the event of a disaster or system failure.
  • Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Led development and administration of two distinct Salesforce orgs, including complex integrations with SaaS tools like FormAssembly, GetFeedback, Formstack, and Formyoula
  • Reduced system vulnerabilities, conducting thorough security audits and updates.
  • Planned and implemented upgrades to system hardware and software.
  • Directed Agile ceremonies, backlog grooming, and sprint planning; managed Jira workflows and stakeholder communications.
  • Successfully implemented single sign-on (SSO) using Microsoft Azure, improving security and user experience across platforms.
  • Partnered with external vendors (MindGrub) for mobile app rollouts, ensuring seamless integration with Salesforce.
  • Designed and deployed custom Lightning Components, flows, approval processes, and declarative automation tools.
  • Reduced support ticket volume by 35% through improved documentation, user training, and automation.
  • Led large-scale infrastructure projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
  • Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution

Federal Human Capital Analyst

Deloitte
Arlington, VA
07.2014 - 01.2015
  • Implemented modules of SAP SuccessFactors according to client Amtrak) requirements
  • Completed test cases in HP Quality Center for the rollout of Success Factors
  • Developed training artifacts for SAP SuccessFactors: job Aids, training videos, and instructor led training sessions
  • Served as the Project Management Operations POC for a second contract with Amtrak
  • Worked directly with the COO of Amtrak to provide support for project management initiatives
  • Developed comprehensive training materials for new analysts, improving onboarding efficiency

GovWin CRM Systems Administrator, Manager

CSRA, (SRA)
Fairfax, VA
08.2013 - 07.2014
  • Provided 24X7 technical support and utilized the Remedy ticketing system to monitor helpdesk issues
  • Manged and coached a team of two employees
  • Wrote, scheduled, and analyzed data from reports for clients and users
  • Provided one on one, WebEx and live training for new and existing users Created customized dashboards
  • Provided ad-hoc data and responded to data calls as needed
  • Designed and configured applications to adhere to requested changes, to improve clients and users approach to the UI
  • Completed workflows for new information center for the Business Development team
  • Monitored data being entered in the system to ensure accuracy and data integrity
  • Conducted audit reports for departed employees to ensure security System Configuration, SQL coding, updated process server workflow conduct CCB meetings to implement new strategies
  • Established team priorities, maintained schedules and monitored performance.

Education

Bachelor of Arts - Psychology

George Mason University
Fairfax, VA
03-2010

Skills

Salesforce Platforms & Tools

  • Sales Cloud
  • GovCloud
  • Nonprofit Cloud
  • Declarative Development
  • Flow Builder
  • Lightning Experience

Project & Product Management

  • Agile & Scrum
  • Atlassian: Jira, Confluence
  • Product Ownership
  • Stakeholder Management
  • Gathering Requirements, Backlog Grooming
  • Training & Enablement

Certification

  • Salesforce System Administrator (SU16), October 2016
  • Certified Scrum Master (CSM), October 2022

Timeline

Lead Salesforce System Administrator

USO
03.2017 - Current

SR. Salesforce Systems Administrator

GDIT, (CSRA)
01.2015 - 03.2017

Federal Human Capital Analyst

Deloitte
07.2014 - 01.2015

GovWin CRM Systems Administrator, Manager

CSRA, (SRA)
08.2013 - 07.2014

Bachelor of Arts - Psychology

George Mason University

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Kadejh Naebzadeh