Ruthika Reddy
Summary
Resourceful Salesforce Administrator known for high productivity and efficient task completion. Specialize in CRM strategies, data management, and workflow automation to enhance operational efficiency. Excel in problem-solving, communication, and project management, ensuring seamless integration and optimization of Salesforce systems within business processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Administrator/Developer
Phasorhealth USA
04.2024 - 06.2025
- Developed and customized Apex classes, triggers, batch Apex, queueable Apex, scheduled Apex, and test classes to meet complex business logic.
- Requirements, including automation and data operations using Apex Scheduler.
- Designed and implemented responsive Visualforce Pages, Aura Components, and Lightning Web Components (LWC) with integrated HTML, CSS, JavaScript, and jQuery for seamless UI/UX, including the migration of Aura/VF to LWC, and customizations using Lightning App Builder.
- Built and consumed REST/SOAP APIs for third-party integrations, including secure OAuth 2.0 authentication, and constructed HTTP callouts using HTTP Classes to parse JSON/XML responses, and handle operations via GET, POST, PUT, and DELETE.
- Customized CPQ systems like Apttus CPQ and CLM built quote-to-cash flows using Apex and Visualforce, and generated dynamic PDFs for invoices.
- Applied declarative tools, including Flows, Process Builder, Workflow Rules, Validation Rules, Approval Processes, and Security Settings, to automate business processes and enhance platform integrity.
- Proficient in querying and manipulating data using SOQL, SOSL, SQL, and database modeling; executed data operations using Data Loader, Workbench, and scheduled backups via Apex Scheduler.
- Led end-to-end integration with third-party systems using SOAPUI, WSDL, XML, and tools like MuleSoft for real-time sync; integrated legacy systems with Salesforce Service Cloud, and handled API testing and automation.
- Executed Salesforce deployments using Change Sets, ANT, Salesforce CLI (VS Code), and managed environments with CI/CD pipelines hosted on AWS.
- Worked across Sales Cloud, Service Cloud, Experience Cloud, and Community Builder, implementing full-cycle development, configuration, and integration with tools like JIRA, ServiceNow, Maximo, and GitHub.
Salesforce Administrator(CRM) Internship
Acrotek IT Solutions Inc, USA
06.2023 - 12.2023
- Configured profiles, roles, OWD, and permission sets for 250+ users, and conducted regular access audits to maintain data security and platform compliance.
- Designed custom objects, fields, and page layouts, tailoring Salesforce configurations to improve marketing and sales team productivity, and usability.
- Automated business logic using Flows, Process Builder, and Workflow Rules, cutting approval turnaround time by sixty percent, and reducing daily data delays by three hours.
- Developed core logic with Apex, triggers, and basic Lightning Web Components (LWC) using JavaScript, HTML, enhancing platform performance, and responsiveness.
- Contributed to Agile sprints, supported UAT testing, refined user stories, and ensured on-time release cycles using GitHub and Jira.
- Supported the implementation of best practices related to the use of Salesforce CRM features.
- Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administration tasks.
- Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
- Utilized CRM software to import data from Excel sheets into leads, accounts, and contacts.
Salesforce Administrator/Developer
WNS Global services Pvt.Ltd India
12.2020 - 07.2022
- Designed and developed Lightning Web Components (LWC), Aura Components, and Visualforce Pages using JavaScript, HTML, CSS, Lightning Design System (LDS), and Lightning App Builder to build responsive UIs for desktop, mobile, and Service Console apps.
- Embedded Lightning components into Visualforce Pages using Lightning Out, implemented event-driven architecture for user interaction, and created multiple LWCs for case console pages, enhancing service workflows.
- Customized Salesforce CPQ and Apttus CPQ for product configuration, pricing, and advanced workflow approvals, automating the quote-to-cash cycle and reducing manual errors, and integrated CLM systems to ensure streamlined contract lifecycle management.
- Built RESTful APIs using Apex REST, and integrated Salesforce with external systems (ERP, CRM, marketing tools) using REST/SOAP APIs, RAML, and MuleSoft (AnyPoint Platform), ensuring real-time data sync and system interoperability.
- Used Talend and Jitterbit for middleware integrations (REST, SOAP, FTP, JDBC), enabling cross-platform data exchange and workflow orchestration.
- Applied deep knowledge of SOQL, Apex classes, triggers, batch Apex, and Visualforce controllers for backend automation, data handling, and extending platform functionality.
- Performed data migration and updates using Data Loader, managed Salesforce objects like Accounts, Contacts, Leads, Campaigns, Opportunities, and created Reports and Dashboards.
- Implemented CI/CD pipelines using GitHub and SFDX, and version control to automate testing and deployments, accelerating delivery cycles, and maintaining code quality.
- Integrated external JavaScript libraries into Salesforce for added functionality, and ensured seamless data flow using MuleSoft, REST, and SOAP APIs, Salesforce Integration Patterns.
- Worked in Agile methodology, collaborating with Business Analysts in regular scrum meetings, refining requirements, resolving issues, and ensuring timely sprint deliveries.
Salesforce Developer (Internship)
WNS Global Services Pvt.Ltd India
03.2020 - 12.2020
- Developed and implemented custom solutions to suit end-user needs on the Salesforce platform using LWC and Apex, based on interactions with business stakeholders, which has improved customer satisfaction by 60%.
- Implemented SAML-based authentication and authorization protocol using the Single Sign-On feature, bolstering API security and preventing unauthorized access, reducing potential data breaches by 40%.
- Designed and deployed the custom objects, entity-relationship data model, validation rules on the objects, tabs, page layouts, custom tabs, components, and Visualforce pages to suit the needs of the application.
- Optimized SOQL queries within Apex classes, reducing query execution time by 35%, and enhancing overall application performance.
- Created test classes for Apex classes, increasing the overall code coverage by 20%, and ensuring bug-free deployments to production.
- Automated around 50% of the tasks using Flow Builder, Process Builder, approval processes, email alerts, and assignment rules.
- Integrated Salesforce with various other applications using connected apps and platform events.
- Handled change requirements, change requests, all development stages, debugging processes, and deployments.
- Performing bug fixes, code reviews, actively taking part in sprint planning, and always looking up requirements while developing.
Education
Masters in Business Analytics - Information And Communication Technology
Sacred Heart University
Fairfield, CT12-2023
Bachelor of Science - Business Statistics
Rayalaseema University
08-2021
Skills
- Salesforce: Apex, Visualforce, Lightning Web Components (LWC), Flows, Process Builder, Workflow Rules, SOQL, SOSL, AppExchange, Change Data Capture (CDC), Platform Events
- Languages: Java, Python, SQL, JavaScript, React JS, C, C, data structures and algorithms, HTML5, XML, JSP
- Technologies: Hibernate, Spring JPA, Spring MVC, REST API, SOAP API, Spring Security, Spring Boot, Spring REST, Epic Bridges Interfaces, Microservices, Microsoft Office
- Data migration tools: Apex Data Loader, Import Wizard, Data Export, Mass Delete
- Platforms and deployment: Linux, Jenkins, Docker, JUnit
- Project management: Git, GitLab, GitHub, Agile methodology
- Tools: Salesforce Sales Cloud, Service Cloud, Pardot, Marketo, CRM Analytics, Apsona, Classy, QuickBooks, Genesys, HubSpot, and CTI
Certification
Salesforce Certified Administrator | Salesforce Certified Platform Developer I
Timeline
Salesforce Administrator/Developer
Phasorhealth USA
04.2024 - 06.2025
Salesforce Administrator(CRM) Internship
Acrotek IT Solutions Inc, USA
06.2023 - 12.2023
Salesforce Administrator/Developer
WNS Global services Pvt.Ltd India
12.2020 - 07.2022
Salesforce Developer (Internship)
WNS Global Services Pvt.Ltd India
03.2020 - 12.2020
Masters in Business Analytics - Information And Communication Technology
Sacred Heart University
Bachelor of Science - Business Statistics
Rayalaseema University
Similar Profiles
CLAY Lewi SiosiCLAY Lewi Siosi
Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.
Raghavendra WalkhindeRaghavendra Walkhinde
Senior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USASenior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USA
Luis OrdunaLuis Orduna
Financial Developer at Operation HOPE USA, S USAFinancial Developer at Operation HOPE USA, S USA
Meghana KasturiMeghana Kasturi
Salesforce Administrator/Developer at Xcelo Group IncSalesforce Administrator/Developer at Xcelo Group Inc
Meghana KasturiMeghana Kasturi
Salesforce Administrator/Developer at Xcelo Group IncSalesforce Administrator/Developer at Xcelo Group Inc