Kadejia BOONE
MONTGOMERY,AL
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alorica
01.2020 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Medical - Medical Assisting
FORTIS COLLEGE
Montgomery, Al05.2016
High School Diploma -
COVENANT ACADEMY
MONTGOMERY,AL05.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Alorica
01.2020 - 12.2023
Medical - Medical Assisting
FORTIS COLLEGE
High School Diploma -
COVENANT ACADEMY