Angel Shelby
Everett,WA
Summary
Dedicated professional with a strong background in customer service and multitasking. Proven ability to maintain composure during high-pressure situations while effectively managing relationships with customers. Committed to continuous learning and operational excellence.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Barista
Espresso-Ly Yours
Everett, Washington
06.2024 - 07.2026
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor to ensure excellent customer service during high-volume periods and special events.
- Cultivated relationships with regular customers by recognizing preferences and anticipating needs, enhancing customer loyalty.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Monitored inventory levels and restocked supplies to ensure uninterrupted service during peak hours.
- Followed safety procedures while operating machinery such as grinders and espresso machines, along with health and sanitization guidelines.
- Managed cash register operations and processed customer payments accurately.
Fulfillment Expert
Target
Everett, USA
06.2022 - 02.2025
- Managed inventory and prepared orders for timely shipment, ensuring adherence to tight deadlines.
- Exemplary multitasking capabilities when monitoring multiple orders simultaneously while adhering strictly to established guidelines.
- Organized daily tasks and managed time effectively to complete challenging workloads efficiently.
- Collaborated with team members and departments to achieve operational goals.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Marked stock items using ID tags, stamps, and electronic marking tools.
- Used forklifts and pallet jacks to transport items to staging areas or loading docks.
Cashier
Angel of the Winds arena
Everett, USA
09.2021 - 03.2022
- Processed payments, returns, and exchanges accurately to enhance customer satisfaction.
- Accurately processed customer payments using cash, credit cards, and checks.
- Served food to customers at concession stands during high-traffic sports events, ensuring quick service.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Delivered courteous service to customers, fostering a welcoming environment.
Education
High School Diploma -
Cascade High School
Everett06-2022
Skills
- Espresso machine operation
- Beverage preparation
- Inventory Management
- Cash handling
- Safety compliance
- Workstation organization
- Customer service
- Multitasking Abilities
- Effective communication
- Attention to Detail and Accuracy
- Quick Learner
- Menu design
Certification
Food Handlers Permit
Volunteer Experience
- Student, Cascade HS Food Drive, Everett, WA, 11/01/18, 01/01/22, Counted money collected for donation., Spent many hours outside of school to organize and advertise., Volunteered at multiple grocery store locations to collect food from community., Prepared reports to summarize operational results and financial performance.
- Volunteer, Cascade HS Blood Drive, Everett, WA, 01/01/21, 02/01/21, Helped get willing participants to sign up., Applied marketing strategies to increase awareness of the organization's mission among potential donors.
Timeline
Barista
Espresso-Ly Yours
06.2024 - 07.2026
Fulfillment Expert
Target
06.2022 - 02.2025
Cashier
Angel of the Winds arena
09.2021 - 03.2022
High School Diploma -
Cascade High School