Kaden LaRocca
Jacksonville,FL
Summary
Proven to excel in fast-paced environments, I leveraged exceptional customer service and cash handling skills at The Cheesecake Factory to enhance guest engagement and efficiency. Skilled in multitasking and quick learning, I significantly improved service quality by focusing on customer needs, evidenced by managing high-end clientele and increasing sales through strategic upselling.
Overview
3
3
years of professional experience
Work History
Server
Gate Hospitality Foundation
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with High end customers falling in the top 2% in earnings, being able to manage tasks quickly, be attentive and able to perform tasks before being asked. With a set gratitude for tips I was able to sell customers food or drinks they may not need at the time in order to increase my sales.
Busser/Server
The Cheesecake Factory Restaurant
05.2023 - 05.2024
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Customer Service Representative
Publix Super Markets Inc
04.2021 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Business Management - Marketing
University of North Florida
Jacksonville, FLSkills
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Exceeds in fast paced environments
- Quick learner
Accomplishments
• Volunteer of the year award at the ability tree Fl in 2021
• Proven athlete with MVP 2x for the soccer team leading them to 3 district titles as a captain during Highschool
• Have a Multimedia Certification from High school in Cyber Security and Adobe programs.
•
Timeline
Server
Gate Hospitality Foundation
06.2024 - Current
Busser/Server
The Cheesecake Factory Restaurant
05.2023 - 05.2024
Customer Service Representative
Publix Super Markets Inc
04.2021 - 06.2023
Business Management - Marketing
University of North Florida
Similar Profiles
Ashrith Kumar MukkaAshrith Kumar Mukka
Zonal Operations Manager at Sky Gate Hospitality Pvt LtdZonal Operations Manager at Sky Gate Hospitality Pvt Ltd
Kimberly FatuchKimberly Fatuch
Catering Sales Manager at Gate HospitalityCatering Sales Manager at Gate Hospitality
SA' AD ZIDANSA' AD ZIDAN
Executive Chef at hospitality foundationExecutive Chef at hospitality foundation