Kaden Patel
Columbus,MS
Summary
Results-driven Associate Director of Operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, process improvement, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and effective team collaboration.
Overview
1
1
Language
1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience
Work History
General Manager
Holiday Inn Express and Suites
Memphis, TN
08.2025 - 09.2026
- Directed daily operations for Holiday Inn Express and Suites, ensuring seamless front desk, housekeeping, and maintenance functions.
- Managed guest service recovery, resolving complaints in alignment with IHG brand standards to enhance guest satisfaction.
- Supervised hiring, scheduling, and training processes for hotel team members, fostering a skilled and responsive workforce.
- Experienced in using M3 to support accounting operations and financial reporting.
- Knowledgeable in reviewing and understanding P and L statements to monitor financial performance and expenses.
- Collaborated with revenue managers to review financial results, monitor revenue performance, and support budgeting and forecasting processes.
- Experienced in using M3to support accounting operations and financial reporting.
Associate Director of Operations
Fusion Hospitality
Tupelo, Mississippi
08.2023 - 09.2026
- Oversaw daily operations across a diverse portfolio of four hotel properties: Holiday Inn & Suites (full-service with food and beverage), Candlewood Suites, Home2 Suites by Hilton, and Tru by Hilton.
- Managed full-service hotel operations, including food and beverage outlets, restaurant operations, service standards, staffing, and cost controls.
- Enhanced hotel performance through operational excellence, guest satisfaction, compliance with brand standards, and consistent service quality across all properties.
- Collaborated with general managers and department leaders to streamline operations, manage labor and operating expenses, and meet financial goals.
- Monitored financial performance via M3 Accounting Software, reviewed Profit & Loss (P&L) statements, and supported budgeting, forecasting, expense management, and financial reporting.
- Collaborated with revenue managers to evaluate occupancy, average daily rate (ADR), revenue per available room (RevPAR), and overall revenue performance to support profitability.
- Led, coached, and developed hotel teams to strengthen accountability, improve productivity, and maintain high standards of customer service.
- Supported property-level performance reviews and implemented operational improvements to align service delivery with ownership objectives and company goals
Education
BBA - Hospitality Management
Mississippi State University
Starkville, MS 08.2014 - 05.2018
Skills
- P&L analysis
- Budget forecasting
- Revenue management
- M3 accounting software
Languages
Spanish
Professional
Certification
- CHO
Timeline
General Manager
Holiday Inn Express and Suites
08.2025 - 09.2026
Associate Director of Operations
Fusion Hospitality
08.2023 - 09.2026
BBA - Hospitality Management
Mississippi State University
08.2014 - 05.2018