Hardworking employee with customer service, multitasking, and time management abilities. Determined to give every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Biggby
Lapeer
10.2023 - Current
Assisted in managing daily operations and staff scheduling at Biggby.
Trained new employees on coffee preparation and customer service standards.
Ensured compliance with health and safety regulations in food handling.
Handled inventory management and restocking of supplies in the store.
Collaborated with team to create a positive customer experience environment.
Resolved customer complaints promptly to enhance satisfaction levels.
Supervised daily operations including scheduling shifts, assigning duties.
Social Media Manager
Hustler Inc
Lapeer
02.2021 - 01.2023
Curated and scheduled posts across various social media channels effectively.
Monitored social media trends and audience interactions to inform strategy.
Engaged with followers and responded to inquiries promptly and professionally.
Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
Managed the daily operations of all assigned social media accounts.
Tracked social media metrics to determine audience growth rate, volume and reach.
Education
High School Diploma -
Lapeer High School
Lapeer
06-2021
Skills
Staff scheduling
Customer service
Inventory management
Health compliance
Content creation
Social media strategy
Affiliations
Always working on something whether it be content creation, graphic design, music I love creative and expressive hobbies & work and always try to keep a full plate.