Kaden Wilson
Ogden,UT
Summary
Resourceful and highly adaptable professional with a proven ability to excel in dynamic, high volume environments. Equipped with extensive experience in coordinating complex schedules, providing exceptional customer service, and leading teams through high pressure situations. Demonstrated expertise in optimizing workflows, resolving conflicts, and fostering strong relationships with clients, patients, and colleagues. Known for maintaining operational efficiency, exceeding performance goals, and delivering superior results under stress. Passionate about continuous improvement and committed to driving operational excellence in fast paced, service oriented industries.
Overview
8
8
years of professional experience
Work History
Procedure Scheduler
Intermountain Healthcare
07.2023 - Current
- Managed scheduling for medical procedures, ensuring efficiency and patient accessibility.
- Coordinated communication between healthcare providers and patients to streamline the scheduling process.
- Maintained accurate documentation and optimized scheduling workflows to minimize delays and enhance the patient experience.
- Worked in the highest volume GI clinic in the region, efficiently managing a large patient caseload and adapting to a fast paced medical environment
Bartender/Barista
Hub and Spoke Diner
10.2022 - 07.2023
- Provided high quality beverage service, striking a balance between speed and precision in a fast-paced hospitality environment
- Developed strong customer relationships by personalizing service and responding to individual preferences
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained inventory accuracy, adhered to health and safety regulations, and ensured smooth service operations
Optician
Standard Optical
10.2020 - 10.2022
- Assisted patients in selecting eyewear tailored to their vision needs and aesthetic preferences
- Explained lens options, prescription details, and best practices in eye care to enhance customer decision-making
- Performed fittings, adjustments, and minor repairs to ensure comfort and proper lens alignment
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Shift Supervisor
Starbucks
08.2017 - 10.2020
- Supervised and trained employees, fostering a collaborative and productive team environment
- Managed daily store operations, striking a balance between customer service excellence and operational efficiency
- Resolved conflicts, handled escalated customer concerns, and maintained financial accuracy through cash handling procedures
- Completed store opening and closing procedures and balanced tills.
Education
Bachelor of Science - Archeology
Weber State University
Ogden, UT05-2027
GED -
Roy High School
Roy, UT01.2016
Skills
- Schedule Coordination
- Workflow Optimization
- Leadership
- Training
- Team Development
- Customer/Patient Relations Management
- Multitasking
- Highly Detail Oriented
- Strong organization
- Conflict Resolution
- Strategic Problem Solving
- Operational Efficiency
Timeline
Procedure Scheduler
Intermountain Healthcare
07.2023 - Current
Bartender/Barista
Hub and Spoke Diner
10.2022 - 07.2023
Optician
Standard Optical
10.2020 - 10.2022
Shift Supervisor
Starbucks
08.2017 - 10.2020
Bachelor of Science - Archeology
Weber State University
GED -
Roy High School
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