Kaden Ybarra
Parker,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience Auto industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Service Advisor
Keller Professional Auto And Diesel Repair
08.2022 - 11.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
Manager
Meineke Auto Care Center
07.2018 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
Carpet Cleaning Technician
Green Carpet Cleaning
08.2017 - 07.2018
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Identified appropriate spotting agents to use on persistent stains.
- Moved furniture weighing up to 200 pounds to prepare homes for cleaning.
- Inspected cleaning sites to provide cost estimates to customers.
- Provided estimates for customers, along with selling the appropriate service
Education
High School Diploma -
Cherokee Trail High School
Aurora, CO08.2017
Skills
- Cost Estimation
- Service Estimates
- Documentation and Reporting
- Computer Skills
- Service Recommendations
- Customer Service
- Listening Skills
Timeline
Service Advisor
Keller Professional Auto And Diesel Repair
08.2022 - 11.2023
Manager
Meineke Auto Care Center
07.2018 - 08.2022
Carpet Cleaning Technician
Green Carpet Cleaning
08.2017 - 07.2018
High School Diploma -
Cherokee Trail High School
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