Kadence Guthrie
Blanch,NC
Summary
Proven hospitality leader with a track record of enhancing customer satisfaction and upselling high-end products at Senor Frogs. Skilled in guest relations management and sales expertise, adept at fostering warm customer relationships and managing high-volume dining environments. Achieved significant sales increases through effective suggestive selling and exceptional service.
Overview
6
6
years of professional experience
Work History
Server
Senor Frogs
10.2020 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Processed orders and sent to kitchen employees for preparation.
Server
Outback Steakhouse
10.2018 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Crew Leader
Mcdonald’s
10.2016 - 10.2020
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
- Trained employees in time management and proper ways to complete job duties.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Monitored team members to verify work quality and address concerns.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
Education
Ged -
Rockingham Community College
Wentworth, NC02.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Food safety understanding
- Suggestive Selling
- Guest Relations Management
- Relationship Management
- Dining area maintenance
Timeline
Server
Senor Frogs
10.2020 - 10.2022
Server
Outback Steakhouse
10.2018 - 10.2020
Crew Leader
Mcdonald’s
10.2016 - 10.2020
Ged -
Rockingham Community College
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