Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kadence Guthrie

Blanch,NC

Summary

Proven hospitality leader with a track record of enhancing customer satisfaction and upselling high-end products at Senor Frogs. Skilled in guest relations management and sales expertise, adept at fostering warm customer relationships and managing high-volume dining environments. Achieved significant sales increases through effective suggestive selling and exceptional service.

Overview

6
6
years of professional experience

Work History

Server

Senor Frogs
10.2020 - 10.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Processed orders and sent to kitchen employees for preparation.

Server

Outback Steakhouse
10.2018 - 10.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Crew Leader

Mcdonald’s
10.2016 - 10.2020
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
  • Trained employees in time management and proper ways to complete job duties.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Monitored team members to verify work quality and address concerns.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.

Education

Ged -

Rockingham Community College
Wentworth, NC
02.2017

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Service prioritization
  • Sales expertise
  • Food safety understanding
  • Suggestive Selling
  • Guest Relations Management
  • Relationship Management
  • Dining area maintenance

Timeline

Server

Senor Frogs
10.2020 - 10.2022

Server

Outback Steakhouse
10.2018 - 10.2020

Crew Leader

Mcdonald’s
10.2016 - 10.2020

Ged -

Rockingham Community College
Kadence Guthrie