Kadence Stephenson
Auburn,WA
Summary
Proven leader with extensive experience at Chick-fil-A, adept in strategic planning and operations management. Excelled in motivating teams and coaching, achieving significant improvements in productivity and performance. Skilled in problem-solving and analytical thinking, consistently fostering a culture of continuous improvement and excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Executive Director
Chick-fil-A
04.2021 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
Trainer
Chick-fil-A Inc.
11.2022 - 11.2022
- Chosen by Chick-fil-A corporate to be flown to this location, from my home restaurant, to train brand new team members in a brand new restaurant.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
Team Member
Chick-fil-A
09.2020 - 04.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor of Arts - Criminal Justice
Point University
Atlanta, GA2027
Associate of Arts - Criminal Justice
Pierce College
Puyallup, WA08.2022
Skills
- Strategic Planning
- Operations Management
- Motivating Teams
- Goal-Oriented
- Staff Management
- Problem-Solving
- Attention to Detail
- Work Planning
- Expectation setting
- Analytical Thinking
Certification
- ServSafe Certification
Timeline
Trainer
Chick-fil-A Inc.
11.2022 - 11.2022
Executive Director
Chick-fil-A
04.2021 - Current
Team Member
Chick-fil-A
09.2020 - 04.2021
Bachelor of Arts - Criminal Justice
Point University
Associate of Arts - Criminal Justice
Pierce College
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