Kadesha Pennant
Fort Worth,TX
Summary
Healthcare Benefits Investigation Representative with 3+ years of experience in insurance verification, prior authorizations, and appeals management. Skilled in Salesforce CRM, EHR/EMR systems, and HIPAA-compliant documentation to resolve denied claims and improve patient access to care.
Overview
2
2
years of professional experience
Work History
Benefits Investigation Representative
RemX
08.2025 - Current
- Verified insurance coverage for 500+ patients by contacting payers and PBMs while maintaining HIPAA compliance.
- Managed prior authorizations and appeals, resolving 95% of denied claims.
- Coordinated copay cards and patient assistance programs, reducing costs by up to 30%.
- Maintained detailed case records in Salesforce CRM, improving data accuracy by 40%.
- Communicated coverage updates to clinical and sales teams to improve workflow.
Health Services Documentation Associate
RemX
08.2023 - 08.2025
- Managed high-volume healthcare documentation in Salesforce CRM and EHR/EMR systems with 99% accuracy.
- Improved document retrieval time by 25% through workflow reorganization.
- Created standardized documentation templates to reduce manual entry time.
- Maintained 100% HIPAA compliance in a remote environment.
Education
High School Diploma -
L.G. Pinkston High School
Diploma of Completion - Medical Office Assisting
PCI Health Training Center
Skills
- Benefits Investigation
- Insurance Verification
- Prior Authorizations & Appeals
- Claims Resolution
- HIPAA Compliance
- Salesforce CRM
- EHR/EMR Systems
- Case Management
- Healthcare Documentation
- Patient Financial Assistance
- Data Management
- Microsoft Office
Timeline
Benefits Investigation Representative
RemX
08.2025 - Current
Health Services Documentation Associate
RemX
08.2023 - 08.2025
High School Diploma -
L.G. Pinkston High School
Diploma of Completion - Medical Office Assisting
PCI Health Training Center