Kadia Kendall-Hall
Florence,SC
Summary
Dynamic professional with extensive experience in customer service and team leadership. Proven ability in conflict resolution and relationship building, enhancing customer satisfaction. Skilled in different computer systems and training new staff, consistently driving operational efficiency and fostering a collaborative work environment.
Overview
12
12
years of professional experience
Work History
To-Go Specialist
Chilis's Bar and Grill
Florence, SC
12.2024 - Current
- Processed payments using the POS system and credit card machine accurately and efficiently.
- Received and directed all incoming phone calls, maintaining superior customer service standards in order to build customer relationships
- Guided onboarding process for new team members
- Verified the accuracy of all orders and collaborated with the team to ensure all workstations remained stocked.
- Communicated with management regarding information about low or spoiled inventory.
- Performed opening and closing duties.
Customer Service Representative
BI-LO
Columbia, SC
03.2019 - 05.2020
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently, while maintaining high level of professionalism.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Mentored junior team members and managed employee relationships.
Bookkeeper
IGA Supermarket
Gaston, SC
10.2013 - 06.2018
- Developed internal control procedures to ensure accurate recordkeeping.
- Processed accounts payable and receivable transactions.
- Ensured accuracy in all accounting entries and records.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Resolved billing discrepancies with vendors or customers promptly.
- Maintained and reconciled general ledger accounts.
Key Holder Supervisor
SUBWAY®Restaurants
Columbia, SC
08.2015 - 12.2017
- Performed opening & closing duties such as setting up stations, stocking ingredients, prepping foods, baking bread, unlocking and locking restaurant.
- Created promotional displays that increased visibility of merchandise.
- Supported the Store Manager in daily operations activities as needed.
- Performed weekly inventory and re-stock, rotating First In First Out.
- Trained new staff members on proper use of equipment kitchen operations menu items.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
Education
Associate of Arts - Graphic And Digital Design
Midlands Technical College
West Columbia, SC05-2016
High School Diploma -
Swansea High School
Swansea, SC06-2012
Skills
- Team training
- Relationship building
- Conflict resolution
- Strong multitasking
- Team leadership
- Phone etiquette
References
References available upon request.
Timeline
To-Go Specialist
Chilis's Bar and Grill
12.2024 - Current
Customer Service Representative
BI-LO
03.2019 - 05.2020
Key Holder Supervisor
SUBWAY®Restaurants
08.2015 - 12.2017
Bookkeeper
IGA Supermarket
10.2013 - 06.2018
Associate of Arts - Graphic And Digital Design
Midlands Technical College
High School Diploma -
Swansea High School