Job Search Status
Open to workDesired start date: Immediately
Open To Work
Kadicha Martinez Scott
Hagerstown,MD
Work Preference
Summary
Detail-oriented Medical Assistant skilled in HIPAA compliance, patient scheduling, and clinical documentation. Committed to enhancing patient care and operational efficiency through effective communication and streamlined processes.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Medical Assistant
Sats Urgent Care
06.2021 - Current
- Supported healthcare providers during patient examinations and procedures to enhance care delivery efficiency.
- Directed patient intake operations, focusing on gathering medical histories and confirming insurance details.
- Executed medication and vaccination administration under physician supervision, upholding stringent safety protocol compliance.
- Guided patients through treatment plans and preventive care strategies to strengthen health literacy.
- Streamlined appointment scheduling systems, enhancing patient flow and reducing wait times.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- conducted over 15 specimen tests each day
Customer Service Lead
Amazon Warehouse
01.2019 - 03.2021
- Mentored team members in best practices for customer service and operational efficiency.
- Streamlined communication processes between departments to enhance service delivery.
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Developed training materials to improve onboarding process for new hires.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Processed customer orders by repacking 250 per hour.
Education
High School Diploma -
Brooke Point High School
Stafford, VA06-2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Vital sign monitoring
- Medical terminology
- Vital signs monitoring
- Clinical documentation
- Immunization administration
- Medical procedures
- Laboratory specimen collection
- Maintaining confidentiality
- Effective verbal and written communication in two languages
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
- Mentored junior staff on new radiological equipment operation.
Certification
- CMT - Certified Medication Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Sats Urgent Care
06.2021 - Current
Customer Service Lead
Amazon Warehouse
01.2019 - 03.2021
High School Diploma -
Brooke Point High School