Operations leader
Open To Work
Kadidia Diouf
State and Liberty
New York,NY
1
Certification
4
years of professional experience
Business Management professional with experience in sales, client relationship management, operations, and team coordination. Proven ability to build strong customer relationships, deliver personalized service, and thrive in fast-paced environments. Skilled in communication, problem-solving, and managing multiple priorities while maintaining exceptional client experiences. Seeking opportunities to leverage sales and relationship-building skills in a dynamic, growth-oriented organization.
Work History
Assistant Operations Manager
2 Years- Managed daily store operations while supporting a team of 12 employees in a high-volume retail environment.
- Built and maintained strong relationships with clients by delivering personalized service and resolving customer needs with professionalism and urgency.
- Coordinated the fulfillment of 50–200 online and in-store orders daily using ShipStation, Excel, and Google Workspace while maintaining high service standards.
- Assisted with employee onboarding, training, and performance coaching to support team development and operational efficiency.
- Contributed to business growth initiatives during a period in which annual store revenue increased from approximately $1 million to $2.5 million.
- Supported inventory management, sales operations, and customer experience initiatives to drive client satisfaction and repeat business.
Sales Leader
1 Year 3 Months- Delivered personalized sales consultations and fittings for individual clients, wedding parties, and corporate groups.
- Trained and supported new associates on customer service standards, sales techniques, and operational procedures.
- Assisted with inventory tracking, order management, and store operations in a high-volume retail environment.
- Trained and mentored new associates on customer engagement, sales techniques, and service standards.
Seasonal Sales Lead
3 Months- Executed plant orders such as pulling weeds, planting seeds, tagging plants, watering plants.
- Gained first-hand experience with systemic issues facing inner city neighborhoods.
- Worked a mulching campaign and reused for fertilization of vegetable gardens.
Intern
3 Months- Assisted with administrative tasks and client communication to support small business operations
- Supported social media content creation, customer outreach, invoicing, and installation coordination.
Education
Bachelor of Business Administration - Management
Relevant Coursework: Google Data Analytics Foundations, Organizational Behavior, Business Communication
Skills
Operations Coordination
Employee Onboarding and Training
Scheduling & Administrative Support
Customer Relationship Management (CRM)
Microsoft Excel
Google Workspace
Shipstation
Data Entry and Record Management
Customer Service
Client Relationship Management
Team Leadership
English and Zarma (Bilingual)
Certification
- Foundations: Data, Data, Everywhere — Coursera (2024)
- Alcohol Awareness Training — State Certified
Timeline
Assistant Operations Manager
State and Liberty
10.2023 - 10.2025Read More
Sales Leader
State and Liberty
07.2022 - 10.2023Read More
Seasonal Sales Lead
Bloomingdale’s
04.2022 - 07.2022Read More
Intern
The Installer NYC
04.2022 - 07.2022Read More
CUNY Brooklyn College
Bachelor of Business Administration from Management
Read More