Summary
Overview
Work History
Education
Skills
Timeline
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LaRon Rogers

Des Moines

Summary

Proven Operations Specialist with a track record of enhancing efficiency by 30% at Marsh & McLennan through innovative process improvement and operational planning. Skilled in cross-functional communication and operations management, adept at leading teams to exceed customer satisfaction goals. Expert in planning and coordination, leveraging analytical skills for continuous operational enhancements.

Overview

1
1
year of professional experience

Work History

Assistant Operations Manager

Sammons Financial
01.2024 - 01.2025
  • concerns in a timely and professional manner.
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.

Operations Specialist

Marsh & McLennan
09.2023 - 12.2024
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.

Education

Bachelor of Arts - Business Administration

Iowa State University
Ames, IA
05-2016

Skills

  • Operational planning
  • Planning and coordination
  • Process improvement
  • Cross-functional communication
  • Operations management
  • Operations coordination

Timeline

Assistant Operations Manager

Sammons Financial
01.2024 - 01.2025

Operations Specialist

Marsh & McLennan
09.2023 - 12.2024

Bachelor of Arts - Business Administration

Iowa State University

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LaRon Rogers