Ryan Allen
West Warwick,USA
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Noted for improving operational efficiencies and contributing to business growth.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Operations Manager
DAI Restore
Coventry, RI
01.2019 - Current
- Coordinates daily operations to ensure efficient workflow and resource allocation.
- Monitors daily operations for compliance with quality standards and safety regulations.
- Conducts site inspections with homeowners, business owners, or their representatives to create detailed scope of work.
- Addresses customer inquiries promptly and effectively resolves complaints and disputes.
- Assists with interviewing and hiring of operational team members, as well as, routine employee reviews and disciplinary actions.
- Identifies areas for process improvement and develops strategies to enhance productivity and profitability.
- Utilizes estimation software to generate detailed bid proposals.
- Analyzes completed projects to compare estimated costs to actual costs, determining reasons for discrepancies.
- Reviews and analyses plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labor estimates.
- Provides input into cost control processes including budget preparation and tracking.
Outside Property Representative
Travelers Insurance Company
Middleboro, MA
07.2013 - 01.2019
- Handle personal and commercial lines property claims.
- Review policy and applicable endorsements to confirm coverage.
- Schedule inspections within appropriate timeframe and write estimate using XM8 software.
- Settle losses with Insureds and complete First Call Settlements when appropriate.
Return to Work Adjuster
Travelers Insurance Company
Middleboro, MA
06.2011 - 07.2013
- Oversee worker compensation claims in RI, MA, and NH.
- Determine if coverage exists and if claim is compensable. File appropriate states forms.
- Review medical bills and records for causal relationship and necessity.
Claim Representative Senior, SIU and Casualty
Commerce Insurance Company
Webster, MA
01.2008 - 06.2011
- Investigate auto insurance claims where fraud is suspected and bodily injury is claimed.
- Write denials, 93A responses, and Division of Insurance complaint responses.
- Determine liability based on statements, damage photos, and police reports.
- Evaluate demands and negotiate settlements.
Education
Bachelor of Arts - Sociology, Law, Justice, and Society
University of Rhode Island
09.2000 - 05.2005
Skills
- Operations coordination
- Cost estimation
- Quality assurance
- Customer relationship management
- Budget tracking
- Team leadership
- Conflict resolution
- Time management
- Employee training
- Analytical thinking
- Negotiation skills
- Scheduling and coordination
- Project management
- Operational efficiency
- Employee supervision
- Training and mentoring
- Policy enforcement
- New employee hiring
- Operations management
- Decision-making
- Risk management
Timeline
Assistant Operations Manager
DAI Restore
01.2019 - Current
Outside Property Representative
Travelers Insurance Company
07.2013 - 01.2019
Return to Work Adjuster
Travelers Insurance Company
06.2011 - 07.2013
Claim Representative Senior, SIU and Casualty
Commerce Insurance Company
01.2008 - 06.2011
Bachelor of Arts - Sociology, Law, Justice, and Society
University of Rhode Island
09.2000 - 05.2005