Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Kadie Shipley

Westlake ,LA

Summary

Proven to excel in fast-paced environments, I leveraged strong multitasking and exceptional customer service skills at Buffalo Wild Wings to enhance dining experiences. My background also includes improving cleanliness standards and guest satisfaction at Immaculate conception housekeeping lc implementing regulatory-compliant procedures at Horseshoe Casino.

Overview

1
1
Certification

Work History

Server

Buffalo Wild Wings
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Housekeeping Supervisor

Immaculate Conception Housekeeping
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Sportsbook Ticket Writer

Horseshoe Casino
  • Implemented new procedures in response to changing regulations, ensuring the sportsbook remained compliant with governing bodies.
  • Shared current information about handicaps, point spreads and money lines with customers and staff.
  • Processed accurate cash transactions and maintained error-free records.
  • Operated wagering terminal and maintained machine with new tickets.
  • Maintained and updated betting boards for customers tracking bets.
  • Achieved high levels of customer satisfaction by delivering timely payouts on winning tickets while maintaining strict adherence to regulatory guidelines.
  • Checked submitted tickets with care to spot fraud and verify winnings.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly, resulting in positive feedback from patrons.

Education

Diploma - Botany

Westlake High School
Westlake, LA
01.2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Service prioritization
  • Sales expertise
  • Sales techniques

Certification


  • Alcohol Awareness Training Certificate (e.g., TIPS or TAM) - Health Communications, Inc./Techniques for Alcohol Management.

Timeline

Server

Buffalo Wild Wings

Housekeeping Supervisor

Immaculate Conception Housekeeping

Sportsbook Ticket Writer

Horseshoe Casino

Diploma - Botany

Westlake High School

Similar Profiles

CREATE PROFILE
Kadie Shipley