Summary
Overview
Work History
Education
Skills
Timeline
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Kadie Vaughn

Kadie Vaughn

Texarkana,AR

Summary

Results-oriented professional with extensive experience at Sonic Drive-in, specializing in customer service and team leadership. Expertise in managing daily operations and optimizing workflows to improve customer satisfaction. Strong problem-solving skills and strategic planning capabilities that enhance team performance.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Sonic Drive-in Guernsey Holdings LLC
05.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Sales Representative Team Leader

Vincero Inc.
06.2021 - 12.2021
  • Described product highlights and benefits to help guide purchasing decisions.
  • Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Customer Service Representative

Harte Hanks
07.2017 - 01.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Psychology

Henderson State University
Arkadelphia, AR

Skills

  • Customer service
  • Cash management
  • Team leadership
  • Decision-making
  • Staff training

Timeline

Sales Representative Team Leader

Vincero Inc.
06.2021 - 12.2021

Assistant Manager

Sonic Drive-in Guernsey Holdings LLC
05.2019 - Current

Customer Service Representative

Harte Hanks
07.2017 - 01.2018

No Degree - Psychology

Henderson State University

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Kadie Vaughn