Kadighja Norwood
Greensboro,NC
Summary
Seeking a rewarding career for professional growth. Dedicated to utilizing skills and experience in a dynamic work environment. Passionate about making a meaningful impact and achieving success collaboratively. Committed to continuous learning and excelling in chosen field.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Afni Inc, Verizon
Riverside, IL
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Facilitated customer interactions for tech support and handled prepaid and consumer wireless accounts using phone and chat.
Material Handler
Adecco (Polo Ralph Lauren Services Center)
Kernersville, NC
08.2021 - 08.2022
- Use RF scanner to check on shipments
- Separate/organize shipments coming in so it can be sent to correct locations to be picked by other associates and shipped out to buyers
- Gather products that customers have ordered online and prepare them to be shipped out to them
Billing Customer Service Rep
Verizon Wireless, Work At Home
11.2021 - 03.2022
- Process billing payments for services
- Troubleshoot electronic devices with customers
- Process credits/adjustments for customer billing if applicable
- Explain bills to customers
Server/Waitress
Waffle House
Fayetteville, NC
05.2018 - 03.2020
- Customer service skills, taking and putting in orders, cash handling skills, cleaning dishes, etc.
Uber Driver
Uber Rideshare
Piedmont Triad Area, NC
09.2017 - 10.2018
- Customer service
- Provided transportation to patrons while using GPS navigation.
Customer Service Rep
Conduit Global
Browns Summit, NC
11.2017 - 04.2018
- Custom Care for Verizon Prepaid Services - Processed customer account payments, Sales, Troubleshoot customer electronic devices, customer services
Hostess
Cracker Barrel
Fayetteville & Greensboro, NC
05.2015 - 08.2017
- Customer service
- Seating coordination
- Completed daily tasks such as cleaning and stocking.
Package Handler
UPS
Greensboro, NC
10.2016 - 03.2017
- Load and unload trucks
- Organize packages for shipment inside of trucks
- Operate and used hand held UPS scanner
Education
Bachelor of Science - Journalism & Mass Communication w/ concentration in Mass Media Production
North Carolina A&T State University
Greensboro, NC12.2018
High School Diploma - undefined
Trinity Christian School
Fayetteville, NC05.2013
Skills
- Microsoft Word
- Microsoft Excel
- Adobe Premier
- Team Player
- Organizational Skills
- Can adapt to different Work Environments
- Fast Learner
- Customer Service
- Adapts well to new environments
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Follow-up skills
- Call management
LANGUAGES
English
Awards
National Honor Society at Trinity Christian School in May 2013, Dean’s List at North Carolina A&T State University, Basketball 1A State Championship at Trinity Christian School 2011-2012 and 2012-2013
Community Service
S.I.S.T.E.R.S (Students Inspiring Success Through Education, Retention, and Service), 2013, 2018, Duties included:, Community Service/Volunteering (Feeding Homeless and March of Dimes), Workshops/Meeting for Personal Growth & Development, Ladies of Excellence member that promotes business etiquette and professionalism
Timeline
Customer Service Representative
Afni Inc, Verizon
04.2023 - Current
Billing Customer Service Rep
Verizon Wireless, Work At Home
11.2021 - 03.2022
Material Handler
Adecco (Polo Ralph Lauren Services Center)
08.2021 - 08.2022
Server/Waitress
Waffle House
05.2018 - 03.2020
Customer Service Rep
Conduit Global
11.2017 - 04.2018
Uber Driver
Uber Rideshare
09.2017 - 10.2018
Package Handler
UPS
10.2016 - 03.2017
Hostess
Cracker Barrel
05.2015 - 08.2017
Bachelor of Science - Journalism & Mass Communication w/ concentration in Mass Media Production
North Carolina A&T State University
High School Diploma - undefined
Trinity Christian School