Summary
Overview
Work History
Education
Skills
Timeline
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Kadija Bathelmy

Orlando

Summary

Dynamic bartender with extensive experience, skilled in staff training and precision pouring. Proven track record of enhancing customer satisfaction through exceptional service and effective multitasking. Adept at leveraging menu knowledge to boost sales and reduce waste, consistently fostering a welcoming atmosphere for guests.

Overview

9
9
years of professional experience

Work History

Bartender

Cowpokes Watering Hole
Sebring
11.2023 - Current
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Bartender

Saltgrass Steakhouse
Lake Buena Vista
04.2020 - 11.2023
  • Provided high quality service.
  • Skillfully anticipated and addressed guests service needs.
  • Greeted guests in a pleasant and courteous manner.
  • Assisted in setting up the bar for service shift.
  • Developed and implemented staff training program to ensure quality customer service.
  • Assessed employee performance regularly through observation and feedback sessions.

Server

The Cheesecake Factory
Orlando
04.2018 - 03.2020
  • Assisted guest with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation method.
  • Answered questions about menu selections and made recommendations when requested.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Took orders from customers accurately and in a timely manner.

Server

Bongos Cuban Cafe
Orlando
06.2016 - 04.2018
  • Delivered exceptional, friendly, and fast service.
  • Effectively used items in stock to decrease waste and profit loss.
  • Assisted in training new servers.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stayed informed about daily specials, new menu items, promotions.

Education

Associate of Arts - Gender Studies

Valencia Community College
Orlando, FL
05-2018

Skills

  • Point of Sale (POS) system operation
  • Fluent in Haitian Creole
  • Staff training
  • Time management
  • Menu knowledge
  • Precision pouring
  • Drink preparation
  • Customer service
  • Problem solving
  • Bar service preparation

Timeline

Bartender

Cowpokes Watering Hole
11.2023 - Current

Bartender

Saltgrass Steakhouse
04.2020 - 11.2023

Server

The Cheesecake Factory
04.2018 - 03.2020

Server

Bongos Cuban Cafe
06.2016 - 04.2018

Associate of Arts - Gender Studies

Valencia Community College

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Kadija Bathelmy