Kadin Wilbur
Rochester,NY
Summary
At Hospitality Restaurant Group, as an Assistant General Manager, I spearheaded staff development and inventory control, enhancing employee performance and reducing waste. Strategic planning and team leadership significantly improved customer satisfaction and operational efficiency, demonstrating a strong blend of analytical and interpersonal skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Assistant General Manager
Hospitality Restaurant Group
06.2022 - Current
- Collaborated with the General Manager to mentor staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Handled cash accurately and prepared deposits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to a high standard.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
High School Diploma -
Rush-Henrietta Senior High School
Henrietta, NY06.2021
Skills
- Staff Management
- Inventory Control
- Team leadership expertise
- Staff Development
- Food safety and sanitation
- Employee Relations
- Strategic planning skill
- Payroll Administration and Timekeeping
- Training Management
- Delegating Work
Accomplishments
- Supervised team of 20+ staff members.
- Created and initiated a plan to increase store cleanliness allowing us to achieve a perfect store evaluation.
- Won the Most Improved Manager of the Year Award.
Timeline
Assistant General Manager
Hospitality Restaurant Group
06.2022 - Current
High School Diploma -
Rush-Henrietta Senior High School
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