Alexander Contant
Watertown,NY
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with quality service. Hardworking employee with customer service, multitasking and time management abilities. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Hospitality Restaurant Group (Taco Bell)
Watertown , NY
2023.04 - Current
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Ensuring that all food safety standards are met and employees are following in accordance with company policies and procedures
- Providing customer service and resolving any customer complaints.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
Team Member
Hospitality Restaurant Group (Taco Bell)
Watertown , NY
2022.05 - 2023.04
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
Dunkin Crew Member
Dunkin' Donuts Franchising
Watertown , NY
2021.06 - 2021.10
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Upheld high standards of productivity and quality in operations.
Machine Operator Trainee
Current Applications
Watertown , NY
2021.02 - 2021.05
- Lubricated parts and performed minor maintenance to improve machine function.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Measured and inspected finished products for defects and compared to work instructions for accuracy.
- Oiled and cleaned machines to keep equipment in proper working order.
Package Handler
Jefferson Campus Bookstore
Watertown , NY
2020.06 - 2020.07
- Protected company inventory by maintaining and organizing storage areas.
- Packed boxes and stock using organizational guidelines.
Education
High school diploma -
Carthage Central High School
Carthage, NY06.2019
Skills
- Operations Management
- Handling Customer Complaints
- Quality Assurance
- Payment Processing
- Opening and Closing Procedures
- Delegating Work
- Cash Handling
- Energetic and Enthusiastic
- Punctual and Reliable
- Training and Mentoring
- Decision-Making
- Process Improvements
- Safety Compliance
- Interpersonal Skills
- Relationship Building
- Documentation and Reporting
- Mentoring and Coaching
- Flexible Schedule
References
Reference #1: Lewis Leggions Title: GM/Store Manager of Taco Bell Arsenal Street Watertown, NY
Phone#: 816-967-1818 Email: lewisleggions0816@gmail.com
Languages
English
Professional
Additional Information
- Computer Aided Manufacturing (1 year)
- Principles of Engineering (1 year)
- Computer Aided Design (1 year)
- Soccer (2014-2015)
- General Fitness 2019-Present
Certification
- Management Servsafe Certified Training - 2023
Timeline
Shift Manager
Hospitality Restaurant Group (Taco Bell)
2023.04 - Current
Team Member
Hospitality Restaurant Group (Taco Bell)
2022.05 - 2023.04
Dunkin Crew Member
Dunkin' Donuts Franchising
2021.06 - 2021.10
Machine Operator Trainee
Current Applications
2021.02 - 2021.05
Package Handler
Jefferson Campus Bookstore
2020.06 - 2020.07
High school diploma -
Carthage Central High School
- Management Servsafe Certified Training - 2023
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