Kadiyah Patterson
Rocky Mount,NC
Summary
Resourceful Customer Service Associate known for productivity and efficient task completion. Possess specialized skills in conflict resolution, communication, and time management which enable success in fast-paced environments. Excel at using empathy, patience, and active listening to address customer needs and foster positive experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
Rocky Mount, US
05.2018 - Current
- Collected deposits or payments and arranged for billing.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Resolved customer inquiries in a timely manner.
- Supported sales team members to drive growth and development.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered phone calls from customers promptly and courteously.
- Educated customers on special pricing opportunities and company offerings.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped with purchases and signed customers up for rewards program.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed customer payments quickly and returned exact change and receipts.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customer inquiries regarding store policies and procedures.
- Answered customer questions and provided store information.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Outreach Agent
RemX Specialty Staffing
Rocky Mount, US
01.2022 - 01.2024
- Making outbound calls to assigned medical providers to obtain required medical charts
- Follow-up on initial contacts
- Meet minimum call volume and quality requirements for the position; adhere to daily and weekly call goals as directed
- Log all call transactions into the designated computer software system(s)
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
Cashier
Ross Dress For Less
Rocky Mount, US
01.2023 - 01.2024
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered phone calls to assist customers with questions and orders.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06-2019
Skills
- Medical billing
- Pharmacy technician experience
- Order entry
- Medical terminology
- Insurance verification
- Data entry
- Compounding medications
- Pharmacy software
- EMR Systems
- Typing
- Computer Operation
- Medical Records
- Customer service
- Cash handling
- Cash register
- Call center
- Phone etiquette
- Communication skills
- Organizational skills
Certification
Pharmacy Technician Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer focus & orientation, Proficient, 10/01/21
- Cleaner fit, Proficient, 05/01/24
- Administrative assistant/receptionist, Proficient, 08/01/21
- Customer service, Proficient, 10/01/20
- Recruiting, Proficient, 08/01/21
- Cooking skills: Basic food preparation, Proficient, 10/01/22
- Work style: Reliability, Proficient, 10/01/21
- Call center customer service, Proficient, 03/01/22
- Retail customer service, Proficient, 01/01/22
- Call center customer service, Proficient, 02/01/24
- Caregiver fit, Proficient, 10/01/21
Timeline
Cashier
Ross Dress For Less
01.2023 - 01.2024
Outreach Agent
RemX Specialty Staffing
01.2022 - 01.2024
Customer Service Associate
Walgreens
05.2018 - Current
High School Diploma -
Rocky Mount High School