Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Hi, I’m
Mikayla Sandridge
Fort Irwin,CA
Summary
Overview
3
years of professional experience
Work History
AAFESFort Irwin, CA
Customer Service Associate
10.2022 - 03.2023
Job overview
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
CHI Memorial HospitalChattanooga, TN
Medical Receptionist
03.2021 - 03.2022
Job overview
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
CHI Memorial HospitalChattanooga, TN
Scheduler
12.2020 - 03.2021
Job overview
- Answered mutiple phone calls and emails per day.
- Managed schedules of team of 30 personnel to keep shifts properly staffed.
- Developed and updated scheduling policies covering all department activities.
CHI Memorial HospitalChattanooga, TN
Door Screener
08.2020 - 12.2020
Job overview
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Offered protective masks and face shields to guests.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Greeted, guided and offered assistance to patients and visitors.
Education
Barstow Community CollegeBarstow, CA
Some College (No Degree) from Administartion of Justice
12.2023
University Overview
Skills
- Attention to Detail
- Medical Billing
- Call Handling
- Data Entry
- Medical Software Applications
- Appointment Setting
- Follow-Up Skills
- Insurance Verification
- Insurance Billing Procedures
Timeline
Customer Service Associate
AAFES
10.2022 - 03.2023
Medical Receptionist
CHI Memorial Hospital
03.2021 - 03.2022
Scheduler
CHI Memorial Hospital
12.2020 - 03.2021
Door Screener
CHI Memorial Hospital
08.2020 - 12.2020
Barstow Community College
Some College (No Degree) from Administartion of Justice